Nordic Luxury

Nordic Luxury, small boutique DMC, specializes in the bespoke exploration of Iceland, Greenland, Norway, Finland, Denmark, Sweden and Faroe Islands. Having pioneered unforgettable trips on behalf of exceptional individuals for over a decade, we now bring a honed couture travel experience, crafted with flair and finesse entirely around people's dreams.

Vinnustaðurinn

Head of Sales/Destination Experts

The Head of Sales & Destination Experts is responsible for leading and managing the sales team, ensuring high-quality travel planning and client interactions while driving revenue growth. This role requires strategic leadership, a deep understanding of the luxury and ultra-luxe travel segment, and the ability to foster strong relationships with both clients and industry partners.

The ideal candidate is proactive, innovative, and skilled at leading a team to deliver exceptional travel experiences and departmental goals. This role demands flexibility, adaptability, and responsiveness to client and company needs, industry trends, and last-minute changes, with some travel required for business development, industry events, and supplier visits.

Main tasks and responsibilities

Leadership & Team Management:

Lead, mentor, and support the Destination Experts team, a dedicated group of 10+ staff, to ensure high performance.
Establish and implement sales targets and performance strategies for the team.
Ensure seamless collaboration between sales and operations teams for smooth itinerary execution.
Attend leadership meetings and report directly to the company CEO, contributing to strategic decision-making and business growth initiatives.

Sales & Business Development:

Execute a strategic sales plan to increase revenue and expand market reach.
Cultivate and maintain strong relationships with travel agents and key partners.
Represent the company at international travel shows, networking events, and supplier inspections.

Itinerary Planning & Client Experience:

Oversee the creation of bespoke travel itineraries, ensuring innovation, quality, and feasibility.
Maintain a high standard of planning, ensuring the team’s prompt communication and personalized recommendations.
Provide expert guidance and support during client trips when necessary.
Monitor agent and client feedback and refine strategies accordingly.

Operational Coordination:

Collaborate closely with the Operations Team to ensure accurate trip execution and smooth handovers.
Review and optimize internal workflows to improve efficiency and service quality.
Ensure timely completion of administrative tasks, including pricing, invoicing, and commission tracking.

Market & Industry Insight:

Stay informed on travel trends, competitor activity, and emerging luxury tourism opportunities in the Nordic region.
Analyze sales performance data and adjust strategies as needed to optimize success.
Act as a key advisor to leadership on market positioning and product development.

Educational and skill requirements

ESSENTIAL REQUIREMENTS

At least 3-5 years of experience in a similar role within the luxury travel industry.
Flexibility in work hours to meet company demands.
Proven experience in luxury travel sales, destination management, or a similar role.
Strong leadership skills with experience managing and developing a sales team.
In-depth knowledge of the Nordic travel market and high-end travel experiences.
Excellent communication, negotiation, and relationship-building skills.
Ability to manage multiple projects, prioritize tasks, and work efficiently under pressure.
Strategic mindset with the ability to identify and act on growth opportunities.
Willingness to travel for business development, industry events, and supplier visits as needed.
Fluency in English; additional languages are a plus.