Customer Support/Operations Specialist

Our Team

Nasdaq in Iceland operates Nasdaq Iceland, the Icelandic Stock Exchange, and Nasdaq CSD, a Central Securities Depository (CSD) for the Icelandic securities' market.

Our stock exchange team is responsible for cash equity and fixed income member sales and relations, listing effort in both equities and bonds, and issuer relations. In addition, we prepare statistics, and are involved in local and international projects within Nasdaq. Nasdaq CSD provides CSD services, including initial recording of securities, safekeeping and settlement of securities transactions. Main customers are financial firms (participants) and issuers of securities. We also lead or are involved in new revenue generating projects and strategic work within Nasdaq.

What will you be doing?

As a customer support and operations specialist, you will be an integrated part of Nasdaq’s team in Iceland, supporting both Nasdaq Iceland (four days per week) and Nasdaq CSD (one day per week). You will collaborate with employees in all areas of the business and provide support to the team, mainly in the following areas:

• Market related research

• Statistics

• Administering listings and corporate actions

• Billing verification

• Daily services and communication with customers

• Sales support

• Project support

Who are we looking for?

• Bachelor’s or equivalent degree in Business or related fields

• Good English and Icelandic language skills

It would be great if You also have

• Excellent communication skills

• Good command of Excel and PowerPoint

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What do we offer you?

We recognize that our employees work tremendously hard; in exchange, we compensate well, offering bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.

• Opportunity to join a leading international company

• Work in a highly dynamic environment

• Growth environment, ability to learn from great leaders

• Unlimited access to e-learning platforms

• Family friendly work environment

• A workplace committed to equality and diversity

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the Apply button and kindly fill the application and the Talent Acquisition Team will be in touch with You!

This is a full-time permanent position located in Reykjavik. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible.

A valid work permit for the EU is required.