Player Support Representative
CCP is looking for an enthusiastic and customer service oriented individual to apply to our Reykjavík office for the position of Player Support Representative to work on the popular and ground-breaking EVE Universe.
As a Player Support Representative, you will have the responsibility of helping individual players via our support ticket system as well as be responsible for the general function of many aspects of our online worlds.
The CCP Customer service program is an excellent opportunity for those who want to get involved with a game company, or plan on expanding their talents in customer service. Additionally, as our offices are continually growing and expanding, we welcome chances for further advancement of high-potential employees. Our company offers excellent benefits, competitive salaries, and a phenomenal work environment with the opportunity to meet interesting and talented colleagues both locally and abroad.
Menntunar- og hæfniskröfur
Thorough understanding of EVE Online is a must
An interest in video games and an operating knowledge of computers is essential
Punctuality, a strong work ethic and a mature outlook is a must
Excellent written English
Helstu verkefni og ábyrgð
Understanding and Communicating EVE Online Game Mechanics to players
Investigating In-game issues
Resolving Account problems
Liaising with Developers regarding new features or for clarification on existing mechanics
Live Monitoring of EVE Online Services
Fríðindi í starfi
On-site doctor, free of charge, as well as other on-site services at a discounted price
An excellent canteen that offers a weekly breakfast and lunch menu as well as drinks and snacks
A conditional monthly transportation grant
Double work station setup and flexible work environment
A mobile device and a mobile usage package
Home Internet
Discretionary quarterly and annual performance sharing plan
The inspiring challenge of working on the award winning MMO EVE Online in cooperation with amazingly talented and ambitious co-workers
Annual sports grant
Work environment that focuses on employee well-being
A multicultural work environment that encourages growth, creativity and innovation
An active fun division that hosts regular events
Enska
