Rapyd Europe hf.
Rapyd Europe hf.
Rapyd Europe hf.

NOC Specialist

Rapyd’s NOC team is searching for a new team member to join their team in Iceland. The NOC team operates on 24/7 shifts. As a NOC Specialist, you will be responsible for all support and technical-related queries for Rapyd products, troubleshooting to resolve or replace in instances where these cannot be resolved, and monitoring systems.

Helstu verkefni og ábyrgð
  • Managing NOC daily tasks 
  • Troubleshooting to resolve or replacing in instances where these cannot be resolved
  • Become the first escalation process for any technical issues
  • Working closely with internal partners to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps, and the Products team for problem-solving and escalations
Menntunar- og hæfniskröfur
  • Experience in T1 technical support teams and/or NOC teams 
  • Experience with SaaS products
  • Knowledge in API, bug reporting tools, AWS dashboard experience in the payments industry is an advantage
  • Knowledge of the following tools: SQL, Postman, AWS dashboards, Jira, and Confluence is an advantage.
  • Strong debuggability skills with multiple tools
  • Great technical writing and verbal communication skills
  • Excellent communication skills in English and Icelandic
Fríðindi í starfi
  • Transportation grant
  • Health grant 
  • Flexibility at work  
  • Canteen
Auglýsing birt22. maí 2025
UmsóknarfresturEnginn
Tungumálahæfni
ÍslenskaÍslenska
Nauðsyn
Framúrskarandi
EnskaEnska
Nauðsyn
Mjög góð
Staðsetning
Dalshraun 3, 220 Hafnarfjörður
Starfstegund
Hæfni
PathCreated with Sketch.AWSPathCreated with Sketch.JiraPathCreated with Sketch.SQL
Starfsgreinar
Starfsmerkingar