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Join the Nine Worlds at Iceland Travel
Are you passionate about delivering outstanding service? Do you excel in a fast-paced environment and enjoy solving challenges with an eye for detail and exceptional organizational skills? If so, we would love to hear from you!
Nine Worlds by Iceland Travel, a luxury travel brand, is seeking a talented and passionate Operations Specialist to join our expert team. In this role, you will primarily manage operations with occasional assignments in sales (based on workload). We are looking for a detail-oriented individual with a proactive mindset who is ready to create seamless travel experiences for our clients.
Main responsibilities:
- Oversee and execute travel operations, ensuring all arrangements run smoothly from booking to completion.
- Coordinate with local suppliers, operators, and guides to ensure flawless service delivery.
- Handle inquiries and provide high-quality customer service via email and phone.
- Assist with sales assignments when needed, such as preparing quotes, proposals, and supporting the sales team.
- Maintain strong relationships with partner agents worldwide and local suppliers.
- Stay updated on travel industry trends to bring fresh ideas to clients.
Role requirements:
- Proactive and detail-oriented with a problem-solving mindset.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks, prioritize workload, and handle tight deadlines.
- Experience in operations, customer service, or sales support is a plus.
- Strong computer literacy and proficiency with travel management tools.
- Excellent command of English, both written and spoken.
- Knowledge of Iceland as a destination is required.
- Passion for travel and delivering exceptional experiences.
- Be open minded about new ideas.
Iceland Travel’s office is located in Skógarhlíð 12, Reykjavík. We offer excellent open space working facilities, delicious lunch in the company’s canteen, flexibility in working hours and the best teammates you could ever imagine.
How to apply
Apply through Alfred.is before the end of March 2, 2025.
All applicants will be considered equally and fairly, regardless of gender, identity or background. Everyone eligible is encouraged to apply.
For more information about the role, please contact Inessa:
Inessa, Nine Worlds Manager, at [email protected]
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