Air Atlanta Icelandic

Air Atlanta var stofnað árið 1986 og hefur verið í rekstri allar götur síðan. Félagið rekur fjórtán breiðþotur af gerðinni Boeing 747-400. Höfuðstöðvar félagsins eru staðsettar á Íslandi en flugrekstur á sér stað víða um heiminn. Félagið sérhæfir sig í leigu á flugvélum ásamt áhöfnum til annara flugfélaga og gætir þess að flugleiðir viðskiptavina okkar séu starfræktar á öruggan og hagkvæman hátt.

Vinnustaðurinn

IT Service Desk Agent

Air Atlanta is establishing an in-house IT Service Desk to deliver high-quality support to our employees. We are seeking motivated and service-oriented professionals to join our IT Support team. This position plays a vital role in ensuring the smooth operation of day-to-day IT services and offers exposure to a broad range of technologies within a dynamic airline environment.

Helstu verkefni og ábyrgð

Act as the first point of contact for IT issues and service requests
Provide frontline technical support for hardware, software, and user access
Log, prioritize, and track tickets in Jira Service Management
Use Confluence knowledge base and AI-powered tools to resolve issues efficiently
Escalate issues to second- and third-level support teams when necessary
Assist with the configuration and troubleshooting of laptops, mobile devices, and applications
Participate in an on-call rotation to provide support during after-hours emergencies

Menntunar- og hæfniskröfur

Previous experience in IT support, help desk, or customer service (1–2 years preferred)
Strong analytical and troubleshooting skills with a willingness to learn new systems
Excellent communication skills in English; proficiency in Icelandic is considered an advantage
Customer-focused, proactive and able to work well under pressure

At Air Atlanta, we offer the opportunity to become part of a global airline family where your work directly supports an international operation of significant scale and impact. By joining our team, you will gain hands-on experience with industry-leading IT service management tools such as Jira, Confluence, and AI-enabled support systems, while also developing professionally in areas such as IT operations and systems administration. Beyond technical growth, you will benefit from working in a collaborative and supportive environment where your contributions are valued and where you can see the results of your efforts making a tangible difference across the organization.

Auglýsing birt25. september 2025

Umsóknarfrestur5. október 2025

Tungumálahæfni