Dokobit
Dokobit er hugbúnaðarfyrirtæki sem þróar lausnir fyrir rafrænar undirskriftir og aðrar tengdar traustþjónustur. Í dag nota sífellt fleiri fyrirtæki, viðskiptabankar, trygginafélög, fjarskiptafélög, fasteignasölur og stofnanir rafrænar undirskriftir til að veita viðskiptavinum betri þjónustu yfir netið. Fyrirtækið er í örum vexti með skrifstofur víða í Evrópu og styður nú þegar rafræn skilríki frá 17 löndum.
Customer Support Specialist
We are looking for a customer support specialist to join our team to help our Icelandic customers have the best experience using our services.
You will be responsible for resolving customer queries, recommending solutions, translating support articles from English to Icelandic and guiding our customers through features and functionalities.
Ultimately, you will help establish our reputation as a company that offers excellent customer support.
Menntunar- og hæfniskröfur
1+ years of customer support or related job experience.
High school diploma or university degree with the relevant skillset for the position.
Attention to details.
Excellent Icelandic and English written and verbal communication skills.
Passion for helping people.
A team player.
Good organisational skills, ability to set priorities.
Accountability and good ethics.
Helstu verkefni og ábyrgð
Answer support inquiries via email and phone.
Provide exceptional customer service, handle inquiries, provide resolutions.
Assist customers with orders, payments, account and billing questions, complaints, and other similar inquiries.
Collaborate closely with sales and development teams to ensure proper customer service is being delivered.
Gather customer feedback and advocate customer needs/issues cross-departmentally.
Write, translate and update internal and public guidelines and FAQ articles.
Assist with product translations to the Icelandic language.
Constantly work on improving processes and services.
Fríðindi í starfi
Challenging and rewarding projects in a successful and fast-growing international company.
A stress-free and cosy working environment.
Possibility to fulfil your ideas and be a part of the expanding one-of-a-kind industry.
Exciting and responsible role with great impact on business.
Possibility for remote work.
Auglýsing birt14. september 2022
Umsóknarfrestur14. október 2022
Tungumálahæfni
ÍslenskaNauðsyn
EnskaNauðsyn
Staðsetning
Akralind 3, 201 Kópavogur
Starfstegund
Starfsgreinar
Starfsmerkingar
Sambærileg störf (12)
Símsvörun - þjónustuver
Teitur
Þjónusturáðgjafi
Félagsbústaðir
Ritari á leikskóla
Sveitarfélagið Hornafjörður
Partýfulltrúi - Fullt starf - Helgarstarf
Rent-A-Party
Marketing Assistant
Costco Wholesale
Fjölbreytt verkefni á sviði löginnheimtu
Motus
Rannsóknartæknir
BM Vallá
Sala og skipulagning skyndihjálpar (50% starf)
Rauði krossinn á Íslandi
Starfsmaður á stjórnstöð
Öryggismiðstöðin
Dýralæknir / fagráðgjafi í heilbrigði og velferð dýra
Petmark ehf
Hlutastarf í þjónustudeild - ELKO Grandi
ELKO
Starf í þjónustuveri Stafrænnar heilsu
Heilbrigðisráðuneytið