Head of Service

Create and nurture a culture of excellence, positivity, and continuous improvement.

Manage, train, and support the customer care team to reach their full potential.

Communicate effectively with suppliers and partners to ensure seamless collaboration.

Support the sales & operations team with ongoing tours, handling challenges proactively and efficiently.

Drive improvements in the quality of both internal processes and external customer experiences.

Strong spoken and written English skills.

Excellent communication abilities and a collaborative team spirit.

Independence with strong initiative and problem-solving skills.

Vision, ambition, and the ability to drive ideas forward.

Previous management experience (experience in tourism is a strong advantage).

Imagination, positivity, and a solution-oriented mindset.

At Nordic Luxury, we craft unforgettable journeys across Iceland and the Nordic region, tailored to each traveler’s dreams. Our passion lies in creating unique experiences that blend adventure, culture, and comfort, while delivering the highest level of personalized service. By joining our team, you’ll help bring these extraordinary moments to life and share the magic of the Nordics with travelers from around the world.

At Nordic Luxury, you will have the opportunity to make a meaningful impact in a growing company dedicated to excellence. You’ll work in a supportive, innovative, and inspiring environment where your ideas and leadership will shape unforgettable travel experiences.

If you are passionate about service, driven by quality, and ready to lead with vision and creativity, we would love to hear from you.

Please submit your application through Alfred, including your CV and a cover letter in English.

Nordic Luxury is committed to fostering equality and diversity and warmly welcomes applications from candidates of all genders.

For any further questions, please contact Toni, Head of Sales & Operations, at [email protected].