Rapyd Europe hf.
Rapyd Europe hf.
Rapyd Europe hf.

NOC Specialist

As NOC Specialist you will be responsible for support and technical related queries to Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved. - Additional responsibilities include, Terminal account amendments, cost-saving projects, administration of terminal estate for larger clients

Helstu verkefni og ábyrgð
  •  Leading NOC daily tasks 
  • Troubleshooting to resolve or replace in instances where these cannot be resolved
  • Become the first escalation process for any technical issues
  • Working closely with clients and internal partners to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps, and Products team for problem-solving and escalations
Menntunar- og hæfniskröfur
  • At least 3 years of experience managing client support teams as T1 and T2
  • At least 3 years of experience with SaaS products
  • Knowledge of API, bug reporting tools AWS dashboards is a requirement
  • Management, Learning & Development, Business Continuity processes, Conflict management
  • An experience in the payments industry is an advantage
  • Knowledge of the following tools: SQL, Postman, AWS dashboards, Jira, and confluence- Big Advantage.
  • Great technical writing and verbal communication skills
  • Experience in a fast-growing small organization
  • Strong debuggability skills with multiple tools
  • Fluent in English and Icelandic
  • Spanish is an advantage
Auglýsing stofnuð31. janúar 2024
Dalshraun 3, 220 Hafnarfjörður