Hótel Vík í Myrdal
Hótel Vík í Myrdal er nýlegt og glæsilegt hótel. Þægilegur veitingastaður er á hótelinu ásamt bar, líkamsrækt, fundarsölum ofl. Við leggjum mikla áherslu á ráðningarferlið til að hópurinn okkar samanstandi af því besta sem býðst hverju sinni.
Front Desk Agent - Day shift (long-term) from January
Hotel Vík in Mýrdal is hiring Front Desk Agent for Day Shift to start in the beginning of January.
We are looking for an experienced person at the Front Desk, with excellent customer service and communication skills, a strong and positive person with great personality and confidence, a team player, with excellent English written and spoken skills (any other language is a plus), and willingness to help and to find solutions to problems. Experience in Godo reservation systems is a plus.
Main tasks and responsibilities
- Welcoming and greeting guests, check-in and check-out procedures, and assigning rooms;
- Booking department (answering e-mails, confirming group reservations, individual bookings), answering phone calls;
- Provide information about the hotel, available rooms, rates, and amenities;
- Take payment from customers (for accommodation and extra charges);
-
Resolve guest complaints in a professional and efficient manner ensuring the most effective solutions are found.
- Concierge service (dinner reservations, recommend/booking local tours, attractions in Iceland, etc);
- Communicating with other internal departments to ensure guest satisfaction;
- Selling souvenirs, postcards, stamps, etc;
- Performing duties on a daily checklist;
Educational and skill requirements
- Strong and positive person with great character and confidence
- Excellent customer service and communication skills
- Ability to work well under pressure
- Experience in Front Desk/Reception
- Experience in Godo PMS system is a plus
- Good problem-solving skills
- Excellent written and spoken English (any other language is a plus)
- Willingness to help and to find solutions to problems
- Team spirit
Job benefits
- Free meals during the working hours
- Accommodation is provided for a fee
- Full-time position for a long-term period
Auglýsing birt13. desember 2024
Umsóknarfrestur20. desember 2024
Tungumálahæfni
EnskaNauðsyn
Staðsetning
Klettsvegur 1, 870 Vík
Starfstegund
Starfsgreinar
Starfsmerkingar
Sambærileg störf (6)
