Receptionist
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
But to create this magical experience, we need you !
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
The Reykjavik EDITION is looking for its next Receptionist!
If this sounds like the perfect place for you, apply to be our next Receptionist today!
POSITION SUMMARY
At EDITION, our Reception Team is one of the first points of contact for our guests, and in doing so, the Receptionist shall provide exception service at all times – it’s the only way to create truly lasting memories. The reception team is responsible for: guest check-ins, which includes confirming reservations, assigning rooms, and issuing and activating room keys. Processes all payment types such as room charges, cash, checks, debit, or credit. Processes all check-outs including resolving any late and disputed charges. Answers, records, and processes all guest calls, messages, requests, questions, or concerns. Coordinates with Housekeeping to track readiness of rooms for check-in. Communicates parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supplies guests with directions and information regarding property and local areas of interest. Runs daily reports (number of arrivals, departures), identifies any special requests, and check reports for accuracy. Completes designated cashier and closing reports in the computer system.
- Process all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Set up accurate accounts for each guest upon check-in according to their requirements.
- Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Assign room according to guest request and preferences whenever possible.
- Verify and adjust billing for guests.
- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
- File guest paperwork or documentation.
- Pre-register designated guests and prepare key packets.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Sell a room/accommodation to guests without reservations based on availability.
- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Review requests for late check-outs and approve according to occupancy.
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
- A platform to shine - we recognize and reward high talent
- Discounted food & drink in all our restaurants and bars
- World class training and development
- EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- Discounts for your friends and family
Enska
