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Flóra Hotels

Flóra Hotels is operated by an experienced and passionate team that emphasizes exceptional service and personalized experiences. Our team comprises seasoned managers, specialists in service, marketing, revenue management, and wines, along with a robust cleaning crew and craftsmen ensuring beautiful and comfortable facilities. We work together to create unforgettable stays for all our guests. Our Properties: Reykjavík Residence Hotel: Operating since 2011 in 101 Reykjavík, this establishment offers elegant hotel apartments in beautifully renovated buildings on Hverfisgata, Lindargata, Vatnsstígur, and Veghúsastígur. Many of our buildings are historically significant, and during renovations, their original appearance has been preserved, honouring their history. ODDSSON Midtown Hotel: Located at Grensásvegur 16a, this hotel focuses on affordable accommodation. It opened in 2019, with operations under our management since 2020. ODDSSON Downtown Hotel: Situated at Háteigsvegur 1, 105 Reykajvík, is the perfect place for exploring the city center. Cozy rooms, all with kitchenette. It opened in 2024. 201 Hótel: Situated in Kópavogur, 201 district. The hotel offers 102 rooms, from cozy single rooms to spacious family suites. Ample parking. Tower Suites Reykjavík: A luxury accommodation on the top floor of Katrínartún 2, offering stays in 8 suites. Operations began in 2016 and have been under our management since 2018. Port9 Wine Bar: A hidden gem at Veghúsastígur 9, pioneering in its field and Reykjavík's oldest operating wine bar since 2016. In-port9 imports light wines from Europe, with operations starting in 2023. Flóra Hotels is owned by Íslensk fjárfesting.

Vinnustaðurinn

Reception Manager at Flóra Hotels

At Flóra Hotels, we believe that great hospitality starts with great people!

We are looking for an experienced Reception Manager to lead our reception team. This is a key leadership role responsible for setting structure, maintaining service standards and ensuring the team delivers consistent, professional service across all locations.

The centralized Flóra Hotels reception is located at Reykjavík Residence hotel. In addition to servicing Reykjavík Residence hotel at Vatnsstígur, the reception also operates at;

Tower Suites at Katrínartún (On site)
ODDSSON Downtown hotel at Háteigsvegur (Off site)
ODDSSON Midtown hotel at Grensásvegur (Off site)

This role requires an organised and hands-on leader who takes responsibility, makes decisions and follows through.

Helstu verkefni og ábyrgð

Key Responsibilities

Lead, support and develop the reception team, ensuring clear expectations and consistent service standards.
Oversee daily operations, including scheduling, payroll coordination and administrative management.
Develop, implement and maintain efficient procedures and operational frameworks.
Handle complex guest matters with professionalism.
Collaborate with other departments to ensure smooth overall hotel operations.
Participate in recruitment, onboarding and training of new team members.

Menntunar- og hæfniskröfur

We are seeking someone who:

Has excellent English skills (spoken and written); additional languages are a plus.
Has previous experience in a management or supervisory role within hospitality.
Has a strong understanding of reception operations and service excellence.
Communicates clearly, sets expectations and follows through.
Is highly organised, structured and comfortable making decisions.
Has strong administrative skills and a keen eye for detail.
Builds trust within the team while maintaining accountability and clear standards.
Thrives in a fast-paced environment and remains solution-oriented under pressure.
Takes initiative and solves problems with a positive attitude.
Is comfortable adopting new technologies and keeping up with ongoing digital and system developments within hotel operations.