Restaurant Shift Leader & Waiter - Borg Restaurant

We have a bar & small restaurant space that hosts both locals & hotel guests (tourists) for dinner & drinks, & we also collaborate with a local tour company to host tourists on a food tour that visit our restaurant regularly. We also have a large events space for private parties & other events.

Shift leader: 2-2-3 pattern 15:00-23:00 on weekdays & 11:00-23:00 on weekends. The ideal cadidate is confident operating a simple bar menu, is approachable and friendly for both customers & colleagues, enjoys customer service and feels confident making decisions on how to run the shift. 

--Responsible for taking over the shift from the lunch team and setting up the shift for the evening service (bar & restaurant).

--Prepping the bar with fresh items (ice, garnishes, stocking fridges etc)

--Checking Dineout to see incoming bookings and to understand how to set-up the restaurant.

--Plan how you want to organise the flow of the shift with your waiter.

--Do an inventory overview of the bar to understand what is available to sell on the shift, and update the system with any missing items that needs to be ordered.

--The shift leader is responsible for the bar, but is not expected to be a bartender/mixologist. Our bar menu is simple and classic, and the shift leader will be the main host in the bar but will also step out onto the floor to assist the waiter.

--Leading the shift: analyzing how the shift is going & delegate tasks to the waiter(s)

--Assist waiter(s) & ensure they are carrying out their assigned tasks correctly

--Time management: understanding what needs to be completed and managing the tasks within the allocated time, i.e. if the waiter needs to leave at 22:00 then ensuring that they are on top of their closing tasks.

--Closing the shift: closing Dineout sales, cleaning & resetting the bar, ensuring that the restaurant is ready for the morning shift (a lot of this is done by the waiter).

No managerial duties are required from the shift leader. The General Manager will take care of shift plans, admin duties (like emails & orders) etc.

Waiter: 2-2-3 pattern 17:00-22:00 on weekdays & weekends with possibility of extra shifts. The ideal candidate is able to be calm and focused, be friendly to customers & colleagues, knows when to have fun but also has a desire to do the job well. Ideally you have waitering experience and are willing to learn new things with a small but fun team.

--Meeting the shift leader & understanding how the shift will flow.

--Setting up for dinner & tour groups.

--Cleaning up after these groups and dinner guests, and resetting tables if needed.

--Understanding Dineout booking system, greeting guests, taking bookings and confirming bookings that are arriving.

--Taking a la carte orders at the table and passing on drinks information to the bar.

--Explaining the menu & drinks to customers (for example: very basic explanation that we have local Icelandic gins and big name brand gins).

--Speaking with the chefs for any special amendments to the a la carte orders.

--Speaking with the chefs to understand the food being served on the night.

--Processing payments in Dineout.

--Willing to approach customers and offer them a service (do they want a table for dinner or just sit at the bar for drinks etc).

--You are confident holding a tray of drinks

--Basic knowledge of coffee drinks