Iceland Travel

Since 1937, Iceland Travel has been the leading travel company, tour operator, and destination management company (DMC) in Iceland. Our active product development is built on cooperation with our community, network of local suppliers and, most importantly, critical feedback from our clients and guests. Our travel and service portfolio include the following: • FIT /individual traveler packages & single services • FIT tailor-made requests • Special interest groups • Conference & events • Incentive & meetings • Luxury travel with our Nine Worlds by Iceland Travel team • Shore excursions and cruise services • Charter flights Why work with us? We love what we do and our passion drives our success! We are deeply committed to our people, our natural environment, and the communities in which we operate. Our people are our most important resource Iceland Travel is an equal opportunity employer and prides itself on having a diverse group of employees. We understand the importance of nurturing growth—that’s why we fully support educational and professional development opportunities for our people. We are also a family-oriented company that enables its employees to harmonize their professional and private lives. In line with that effort, we strictly follow and uphold Iceland’s laws, which mandate equal pay, gender equity, and generous family leave policies. We respect our natural environment We are deeply committed to sustainable tourism and hold Iceland’s unique ecosystem in the highest regard. We strive to keep our country a vibrant and exciting destination for generations to come. We proudly meet the comprehensive assessment criteria of VAKINN’s Gold-Class Environmental standards. Our membership in Vakinn Quality System and our adherence to its code of ethics underpins our commitment to be a force for good. We support our local communities We understand our responsibility to the communities in which we operate. We are committed to supporting certified, local suppliers and small businesses in Iceland that meet our strict quality standards. This commitment ensures that our guests enjoy unique and authentic Icelandic experiences while also supporting economic and social advancement in Iceland’s rural and urban communities.

About

24/7 Service Center Representatives

Are you a service-minded professional who thrives in dynamic environments? Iceland Travel is looking for enthusiastic and dependable team members to join our brand-new 24/7 Service Center in Reykjavík. As a crucial link between travelers and their unforgettable Icelandic experience, you’ll play an essential role in supporting customers around the clock.

This is a shift-based role with 12-hour shifts on a 5/5/4 rotation (07:00–19:00 or 19:00–07:00), offering you extended time off between rotations to recharge.

This is a new role within the company, giving you the opportunity to help shape how we provide round-the-clock support to our guests and partners.

Key responsibilities

Respond to incoming calls from travelers, suppliers, and partners

Respond to e-mails and process bookings

Handle unforeseen changes to travel plans

Monitor weather and safety conditions

Share information clearly and efficiently

Support departments with various tasks as needed

What we’re looking for

You’re proactive, detail-oriented, and enjoy solving problems

You’re able to work independently and take initiative

You have excellent communication and customer service skills

You’re fluent in English, both written and spoken

Speaking Icelandic or another language is a plus

You have strong computer skills and are confident using travel-related systems

Experience in the travel industry is an advantage

What we offer

You’ll be based in our Reykjavík office, currently located at Skógarhlíð 12. Later this year, we’re moving to a brand-new office space at Suðurlandsbraut 34.

Iceland Travel is a leading brand in Iceland’s tourism industry, and we’re part of Travel Connect, a house of travel brands. We foster a friendly and supportive atmosphere where we truly look out for each other. Our open and modern work environment encourages collaboration, and our team of around 90 professionals shares a passion for Icelandic travel, working together with trust, positivity, and respect. We care about your well-being, growth, and success, and we’re committed to sustainability. Our operations are certified by Travelife for both quality and environmental responsibility.

How to apply

Apply through Alfred.is before May 4, 2025.

We are committed to equal opportunity and welcome applications from all qualified individuals, regardless of gender, identity, or background.

For more information about the role, please contact Ingunn Grétarsdóttir at [email protected].

Advertisement published22. April 2025

Application deadline4. May 2025

Language skills