Icelandair er líflegur vinnustaður með starfstöðvar á Íslandi, Evrópu og Norður-Ameríku. Við erum einn stærsti og fjölbreyttasti vinnustaður landsins og vinnum í alþjóðlegu og síbreytilegu umhverfi. Við fljúgum til fjölda stórborga í Evrópu, Bandaríkjunum og Kanada, og til áfangastaða innanlands og á Grænlandi.

Icelandair is a lively workplace with operations in Iceland, Europe and North America. We are one of the largest and most diverse companies in Iceland, and work in an international, and ever-changing environment. We fly to multiple cities in Europe, the United States and Canada, as well as destinations within Iceland and in Greenland. 

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***English below***
Icelandair leitar a&eth; &ouml;flugum einstaklingum &iacute; fj&ouml;lbreytilegt starf Controller &iacute; GOC. Um er a&eth; r&aelig;&eth;a sumarstarf 2026. Deildin tilheyrir flugrekstrarsvi&eth;i og er starfsst&ouml;&eth;in &iacute; n&yacute;jum h&ouml;fu&eth;sv&ouml;&eth;vum Icelandair &iacute; Hafnarfir&eth;i. Mikil &aacute;hersla er l&ouml;g&eth; &aacute; &thorn;j&oacute;nustulund og h&aelig;fni &iacute; mannlegum samskiptum til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
 Starfssvi&eth;:
<ul data-offset-key="3rhji-0-0">
<li data-block="true" data-editor="b1r3l" data-offset-key="3rhji-0-0">Controller er &aacute;byrgur fyrir samr&aelig;mingu flugafgrei&eth;slu &aacute; Keflav&iacute;kurflugvelli</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="994o2-0-0">Umsj&oacute;n og eftirfylgni er var&eth;ar &thorn;j&oacute;nustu vi&eth; vi&eth;skiptavini</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="5r83t-0-0">Tengili&eth;ur Icelandair vi&eth; ISAVIA</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="fb294-0-0">Samr&aelig;mir uppl&yacute;singastreymi innan Airport Operation</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="52un1-0-0">Situr &aacute; daglegum uppl&yacute;singafundum me&eth; vi&eth;eigandi a&eth;ilum</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="5t111-0-0">Situr &aacute; daglegum &bdquo;on time&ldquo; fundum me&eth; vi&eth;eigandi a&eth;ilum</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="1k1j2-0-0">Sk&yacute;rsluger&eth; er var&eth;ar st&ouml;&eth;varstundv&iacute;si og seinkunarsk&yacute;ringar</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="58reo-0-0">&Ouml;nnur tilfallandi verkefni</li>
</ul>
H&aelig;fnikr&ouml;fur:
<ul data-offset-key="cpiin-0-0">
<li data-block="true" data-editor="b1r3l" data-offset-key="cpiin-0-0">St&uacute;dentspr&oacute;f og/e&eth;a reynsla sem n&yacute;tist &iacute; starfi</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="69i83-0-0">&THORN;ekking &aacute; starfsemi flugvallarins</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="2sp79-0-0">20 &aacute;ra l&aacute;gmarksaldur</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="8673p-0-0">Almenn &ouml;kur&eacute;ttindi</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="9umsm-0-0">G&oacute;&eth; &iacute;slensku- og enskukunn&aacute;tta &iacute; m&aacute;li og riti, &ouml;nnur tungum&aacute;lakunn&aacute;tta er kostur</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="a2g09-0-0">G&oacute;&eth; t&ouml;lvukunn&aacute;tta</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="bgmpn-0-0">&Uacute;tsj&oacute;narsemi, hei&eth;arleiki og stundv&iacute;si</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="5lc9b-0-0">Geta til &thorn;ess a&eth; vinna undir &aacute;lagi</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="5hhnu-0-0">J&aacute;kv&aelig;tt hugafar og r&iacute;k &thorn;j&oacute;nustulund</li>
<li data-block="true" data-editor="b1r3l" data-offset-key="fakuh-0-0">Skipulags- og stj&oacute;rnunarh&aelig;fileikar</li>
</ul>
 Ums&oacute;knarfrestur er til og me&eth; 15.febr&uacute;ar 2026
 Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.
 N&aacute;nari uppl&yacute;singar veita: Sandra Mar&iacute;a &Oacute;lafsd&oacute;ttir, Manager, <a href="mailto:sandramaria@icelandair.is" target="_blank" rel="noopener">sandramaria@icelandair.is</a> Rebekka G&iacute;slad&oacute;ttir, People Manager, <a href="mailto:rebekkag@icelandair.is" target="_blank" rel="noopener">rebekkag@icelandair.is</a>

*********************************************
Icelandair is looking for passionate individuals in the diverse position of Controller in GOC. This is a temporary summer position. The work is shift-based. The department is part of Airport Operations, and the workplace is located at Icelandair HQ in Hafnarfj&ouml;r&eth;ur. We place great emphasis on strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.
Responsibilities include:
<ul data-offset-key="eep9v-0-0">
<li data-block="true" data-editor="8jp3n" data-offset-key="eep9v-0-0">Controller is responsible for coordinating ground handling at Keflav&iacute;k Airport</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="e5ga7-0-0">Supervision and follow-up regarding customer service</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="23bj8-0-0">Liaise with ISAVIA</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="51kj3-0-0">Coordinate information flow within Airport Operations</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="f27fh-0-0">Sits in on daily briefings with relevant parties</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="9tabc-0-0">Sits in on daily &bdquo;on time&bdquo;meetings with relevant parties</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="b8ceb-0-0">Reporting on station punctuality and delays</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="pole-0-0">Other duties as requested</li>
</ul>
Qualifications:
<ul data-offset-key="5gn1g-0-0">
<li data-block="true" data-editor="8jp3n" data-offset-key="5gn1g-0-0">High-school diploma</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="fbia3-0-0">Knowledge of airport&acute;s operations</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="59skb-0-0">Minimum age 20 years old</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="kta5-0-0">Valid driving license</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="cijc3-0-0">Good Icelandic and English language skills, written and spoken, other language skills are an advantage</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="74hmt-0-0">Good computer skills</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="3fehl-0-0">Resourcefulness, honesty, and punctuality</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="6tff2-0-0">Ability to work under pressure</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="83p69-0-0">Positive mindset and excellent customer service skills</li>
<li data-block="true" data-editor="8jp3n" data-offset-key="52i3m-0-0">Organisational and managerial skills</li>
</ul>
The application deadline is February 15th. 2026.
 Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.
 For further information please contact: Sandra Mar&iacute;a &Oacute;lafsd&oacute;ttir, Manager, <a href="mailto:sandramaria@icelandair.is" target="_blank" rel="noopener">sandramaria@icelandair.is</a> Rebekka G&iacute;slad&oacute;ttir, People Manager, <a href="mailto:rebekkag@icelandair.is" target="_blank" rel="noopener">rebekkag@icelandair.is</a>

Icelandair


***English below***

Icelandair leitar að öflugum einstaklingum í fjölbreytilegt starf Controller í GOC. Um er að ræða sumarstarf 2026. Deildin tilheyrir flugrekstrarsviði og er starfsstöðin í nýjum höfuðsvöðvum Icelandair í Hafnarfirði.
Mikil áhersla er lögð á þjónustulund og hæfni í mannlegum samskiptum til að tryggja jákvæða upplifun farþega.


Starfssvið:


 - Controller er ábyrgur fyrir samræmingu flugafgreiðslu á Keflavíkurflugvelli

 - Umsjón og eftirfylgni er varðar þjónustu við viðskiptavini

 - Tengiliður Icelandair við ISAVIA

 - Samræmir upplýsingastreymi innan Airport Operation

 - Situr á daglegum upplýsingafundum með viðeigandi aðilum

 - Situr á daglegum „on time“ fundum með viðeigandi aðilum

 - Skýrslugerð er varðar stöðvarstundvísi og seinkunarskýringar

 - Önnur tilfallandi verkefni


Hæfnikröfur:


 - Stúdentspróf og/eða reynsla sem nýtist í starfi

 - Þekking á starfsemi flugvallarins

 - 20 ára lágmarksaldur

 - Almenn ökuréttindi

 - Góð íslensku- og enskukunnátta í máli og riti, önnur tungumálakunnátta er kostur

 - Góð tölvukunnátta

 - Útsjónarsemi, heiðarleiki og stundvísi

 - Geta til þess að vinna undir álagi

 - Jákvætt hugafar og rík þjónustulund

 - Skipulags- og stjórnunarhæfileikar



Umsóknarfrestur er til og með 15.febrúar 2026


Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.


Nánari upplýsingar veita:
Sandra María Ólafsdóttir, Manager, sandramaria@icelandair.is
Rebekka Gísladóttir, People Manager, rebekkag@icelandair.is



*********************************************

Icelandair is looking for passionate individuals in the diverse position of Controller in GOC. This is a temporary summer position. The work is shift-based. The department is part of Airport Operations, and the workplace is located at Icelandair HQ in Hafnarfjörður.
We place great emphasis on strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.

Responsibilities include:


 - Controller is responsible for coordinating ground handling at Keflavík Airport

 - Supervision and follow-up regarding customer service

 - Liaise with ISAVIA

 - Coordinate information flow within Airport Operations

 - Sits in on daily briefings with relevant parties

 - Sits in on daily „on time„meetings with relevant parties

 - Reporting on station punctuality and delays

 - Other duties as requested


Qualifications:


 - High-school diploma

 - Knowledge of airport´s operations

 - Minimum age 20 years old

 - Valid driving license

 - Good Icelandic and English language skills, written and spoken, other language skills are an advantage

 - Good computer skills

 - Resourcefulness, honesty, and punctuality

 - Ability to work under pressure

 - Positive mindset and excellent customer service skills

 - Organisational and managerial skills


The application deadline is February 15th. 2026.


Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.


For further information please contact:
Sandra María Ólafsdóttir, Manager, sandramaria@icelandair.is
Rebekka Gísladóttir, People Manager, rebekkag@icelandair.is

Active

Controller í GOC - Sumarstarf 2026

***English below***
Icelandair leitar a&eth; &ouml;flugum einstaklingum &iacute; fj&ouml;lbreytilegt starf &iacute; st&ouml;&eth;u Supervisor &iacute; Jet Center fyrir vor og sumar 2026. Um er a&eth; r&aelig;&eth;a t&iacute;mabundin st&ouml;rf &iacute; sumar. Unni&eth; er &aacute; v&ouml;ktum.Mikil &aacute;hersla er l&ouml;g&eth; &aacute; &thorn;j&oacute;nustulund og h&aelig;fni &iacute; mannlegum samskiptum til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
 Starfssvi&eth;:
<ul data-offset-key="ed7br-0-0">
<li data-block="true" data-editor="8rcn7" data-offset-key="ed7br-0-0">Umsj&oacute;n me&eth; b&oacute;kunum, m&oacute;tt&ouml;ku og &thorn;j&oacute;nustu vi&eth; einkav&eacute;lar, herv&eacute;lar og leiguflugs &aacute; Keflav&iacute;kurflugvelli.</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="53s9u-0-0">Samskipti vi&eth; innanlandsflugvelli vegna einkav&eacute;la&thorn;j&oacute;nustu &aacute; Akureyri, Egilsst&ouml;&eth;um og &iacute; Reykjav&iacute;k</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="fsbjg-0-0">Fr&aacute;gangur &iacute; crew lounge og a&eth;st&ouml;&eth;u starfsmanna</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="8ksam-0-0">&Ouml;nnur tilfallandi verkefni</li>
</ul>
H&aelig;fniskr&ouml;fur:
<ul data-offset-key="6r1pv-0-0">
<li data-block="true" data-editor="8rcn7" data-offset-key="6r1pv-0-0">St&uacute;dentspr&oacute;f og/e&eth;a reynsla sem n&yacute;tist &iacute; starfi</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="abn29-0-0">&THORN;ekking &aacute; starfsemi flugvallarins</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="6r391-0-0">20 &aacute;ra l&aacute;gmarksaldur</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="hp63-0-0">Almenn &ouml;kur&eacute;ttindi</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="aad1b-0-0">G&oacute;&eth; enskukunn&aacute;tta &iacute; m&aacute;li og riti, &ouml;nnur tungum&aacute;lakunn&aacute;tta er kostur</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="5udjv-0-0">G&oacute;&eth; t&ouml;lvukunn&aacute;tta</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="a9ci0-0-0">&Uacute;tsj&oacute;narsemi, hei&eth;arleiki og stundv&iacute;si</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="ags8e-0-0">Geta til &thorn;ess a&eth; vinna undir &aacute;lagi</li>
<li data-block="true" data-editor="8rcn7" data-offset-key="a8go-0-0">J&aacute;kv&aelig;tt hugafar og r&iacute;k &thorn;j&oacute;nustulund</li>
</ul>
 Ums&oacute;knarfrestur er til og me&eth; 15.febr&uacute;ar Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um. N&aacute;nari uppl&yacute;singar veita: Sandra Mar&iacute;a &Oacute;lafsd&oacute;ttir, Manager, <a href="mailto:sandramaria@icelandair.is" target="_blank" rel="noopener">sandramaria@icelandair.is</a> Rebekka G&iacute;slad&oacute;ttir, People Manager, <a href="mailto:rebekkag@icelandair.is" target="_blank" rel="noopener">rebekkag@icelandair.is</a>
****
Icelandair is seeking passionate individuals for the diverse position of Supervisor in the Jet Center for spring and summer 2026. These are temporary positions with the possibility of continuing work. The work is shift-basedWe place great emphasis on strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.
 Responsibilities include:
<ul data-offset-key="bbvvt-0-0">
<li data-block="true" data-editor="9gesj" data-offset-key="bbvvt-0-0">Supervise ground handling services for General Aviation, military and charter flights at Keflav&iacute;k Airport</li>
<li data-block="true" data-editor="9gesj" data-offset-key="9udkj-0-0">Communicate with clients and arrange for all services requested.</li>
<li data-block="true" data-editor="9gesj" data-offset-key="du99d-0-0">Communication with domestic flights for private aircraft services in Akureyri, Egilsst&ouml;&eth;um and Reykjav&iacute;k.</li>
<li data-block="true" data-editor="9gesj" data-offset-key="3hnh2-0-0">Keep Crew lounge and staff facilities tidy.</li>
<li data-block="true" data-editor="9gesj" data-offset-key="fcn58-0-0">Other duties as requested</li>
</ul>
Qualifications:
<ul data-offset-key="dfffe-0-0">
<li data-block="true" data-editor="9gesj" data-offset-key="dfffe-0-0">High-school diploma</li>
<li data-block="true" data-editor="9gesj" data-offset-key="b610g-0-0">Knowledge of airport&acute;s operations</li>
<li data-block="true" data-editor="9gesj" data-offset-key="4oqeo-0-0">Minimum age 20 years old</li>
<li data-block="true" data-editor="9gesj" data-offset-key="6qttp-0-0">Valid driving license</li>
<li data-block="true" data-editor="9gesj" data-offset-key="3hvf4-0-0">Good English skills, written and spoken, other language skills are an advantage</li>
<li data-block="true" data-editor="9gesj" data-offset-key="9vh77-0-0">Good computer skills</li>
<li data-block="true" data-editor="9gesj" data-offset-key="9qe6e-0-0">Resourcefulness, honesty and punctuality</li>
<li data-block="true" data-editor="9gesj" data-offset-key="93p8h-0-0">Ability to work under pressure</li>
<li data-block="true" data-editor="9gesj" data-offset-key="7r1qq-0-0">Positive mindset and excellent customer service skills</li>
</ul>
 The application deadline is February 15th. 2026. Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.
 For further information please contact: Sandra Mar&iacute;a &Oacute;lafsd&oacute;ttir, Manager, <a href="mailto:sandramaria@icelandair.is" target="_blank" rel="noopener">sandramaria@icelandair.is</a> Rebekka G&iacute;slad&oacute;ttir, People Manager, <a href="mailto:rebekkag@icelandair.is" target="_blank" rel="noopener">rebekkag@icelandair.is</a>


***English below***

Icelandair leitar að öflugum einstaklingum í fjölbreytilegt starf í stöðu Supervisor í Jet Center fyrir vor og sumar 2026. Um er að ræða tímabundin störf í sumar. Unnið er á vöktum.Mikil áhersla er lögð á þjónustulund og hæfni í mannlegum samskiptum til að tryggja jákvæða upplifun farþega.


Starfssvið:


 - Umsjón með bókunum, móttöku og þjónustu við einkavélar, hervélar og leiguflugs á Keflavíkurflugvelli.

 - Samskipti við innanlandsflugvelli vegna einkavélaþjónustu á Akureyri, Egilsstöðum og í Reykjavík

 - Frágangur í crew lounge og aðstöðu starfsmanna

 - Önnur tilfallandi verkefni


Hæfniskröfur:


 - Stúdentspróf og/eða reynsla sem nýtist í starfi

 - Þekking á starfsemi flugvallarins

 - 20 ára lágmarksaldur

 - Almenn ökuréttindi

 - Góð enskukunnátta í máli og riti, önnur tungumálakunnátta er kostur

 - Góð tölvukunnátta

 - Útsjónarsemi, heiðarleiki og stundvísi

 - Geta til þess að vinna undir álagi

 - Jákvætt hugafar og rík þjónustulund



Umsóknarfrestur er til og með 15.febrúar
Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Nánari upplýsingar veita:
Sandra María Ólafsdóttir, Manager, sandramaria@icelandair.is
Rebekka Gísladóttir, People Manager, rebekkag@icelandair.is

****

Icelandair is seeking passionate individuals for the diverse position of Supervisor in the Jet Center for spring and summer 2026. These are temporary positions with the possibility of continuing work. The work is shift-basedWe place great emphasis on strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.


Responsibilities include:


 - Supervise ground handling services for General Aviation, military and charter flights at Keflavík Airport

 - Communicate with clients and arrange for all services requested.

 - Communication with domestic flights for private aircraft services in Akureyri, Egilsstöðum and Reykjavík.

 - Keep Crew lounge and staff facilities tidy.

 - Other duties as requested


Qualifications:


 - High-school diploma

 - Knowledge of airport´s operations

 - Minimum age 20 years old

 - Valid driving license

 - Good English skills, written and spoken, other language skills are an advantage

 - Good computer skills

 - Resourcefulness, honesty and punctuality

 - Ability to work under pressure

 - Positive mindset and excellent customer service skills



The application deadline is February 15th. 2026.
Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.


For further information please contact:
Sandra María Ólafsdóttir, Manager, sandramaria@icelandair.is
Rebekka Gísladóttir, People Manager, rebekkag@icelandair.is

Supervisor í Jet Center - Sumarstörf 2026

&Iacute; &thorn;j&oacute;nustuveri Icelandair starfar &ouml;flugur, fj&ouml;lbreyttur og samheldinn h&oacute;pur me&eth; &thorn;a&eth; markmi&eth; a&eth; &thorn;v&iacute; a&eth; veita vi&eth;skiptavinum f&eacute;lagsins fram&uacute;rskarandi &thorn;j&oacute;nustu.

Icelandair leitar a&eth; Team Lead, en Team lead hlutverki&eth; gegnir lykilhlutverki vi&eth; a&eth; tryggja a&eth; teymi&eth; uppfylli lykilm&aelig;likvar&eth;a (KPI) s&iacute;na og vi&eth;haldi okkar h&aacute;leitu markmi&eth;um um &thorn;j&oacute;nustug&aelig;&eth;i. Sem &ldquo;Team Lead&rdquo; ber&eth; &thorn;&uacute; &aacute;byrg&eth; &aacute; daglegum rekstri &thorn;j&oacute;nustuvers, veitir endurgj&ouml;f til starfsf&oacute;lks og sty&eth;ur vi&eth; starfs&thorn;r&oacute;un teymisins. &THORN;&uacute; munt einnig bera &aacute;byrg&eth; &aacute; &thorn;v&iacute; a&eth; vi&eth; s&eacute;um r&eacute;tt m&ouml;nnu&eth; og leysa &uacute;r &thorn;eim fj&ouml;lbreyttu m&aacute;lum sem koma upp &aacute; hverjum degi.

Helstu verkefni:
<ul>
<li>Hvetja teymi&eth; til a&eth; n&aacute; &ndash; og fara fram &uacute;r lykilm&aelig;likv&ouml;r&eth;um.</li>
<li>Fylgjast me&eth; g&aelig;&eth;ast&ouml;&eth;lum og n&yacute;ta ni&eth;urst&ouml;&eth;ur &uacute;r m&aelig;lingum til a&eth; greina &thorn;j&aacute;lfunar- og lei&eth;beininga&thorn;&ouml;rf.</li>
<li>Breg&eth;ast vi&eth; endurgj&ouml;f starfsf&oacute;lks til a&eth; efla &thorn;&aacute;ttt&ouml;ku og frammist&ouml;&eth;u teymisins.</li>
<li>St&yacute;ra reglulegum endurgjafar- og frammist&ouml;&eth;ufundum me&eth; &thorn;a&eth; markmi&eth; a&eth; sty&eth;ja vi&eth; &thorn;r&oacute;un starfsf&oacute;lks.</li>
<li>Taka &aacute; fl&oacute;knum m&aacute;lum og vinna me&eth; samstarfsf&oacute;lki til a&eth; finna bestu lausnina.</li>
<li>Stj&oacute;rna daglegri m&ouml;nnun og tryggja a&eth; teymi&eth; s&eacute; alltaf vel skipulagt og undirb&uacute;i&eth; fyrir verkefni dagsins.</li>
<li>Veita raunt&iacute;mastu&eth;ning til teymisins, s&eacute;rstaklega &aacute; &aacute;lagst&iacute;mum og vi&eth; vaktaskipti.</li>
<li>Hafa umsj&oacute;n me&eth; &thorn;j&aacute;lfun og lei&eth;beiningum til a&eth; tryggja &thorn;ekkingu og auka sj&aacute;lfstraust.</li>
<li>Byggja upp opi&eth; og sty&eth;jandi vinnuumhverfi &thorn;ar sem starfsf&oacute;lk finnur a&eth; &aacute; &thorn;au er hlusta&eth; og &thorn;eim s&yacute;nd vir&eth;ing.</li>
</ul>

H&aelig;fni og menntun:
<ul>
<li>Menntun sem n&yacute;tist &iacute; starfi.</li>
<li>Reynsla af stj&oacute;rnunar- e&eth;a lei&eth;togahlutverki &aacute; &thorn;j&oacute;nustusvi&eth;i, &iacute; rekstri e&eth;a s&iacute;ma&thorn;j&oacute;nustuumhverfi.</li>
<li>G&oacute;&eth;ur skilningur &aacute; m&aelig;likv&ouml;r&eth;um (KPI&acute;s) og g&aelig;&eth;um.</li>
<li>Fram&uacute;rskarandi samskipta- og mannleg f&aelig;rni.</li>
<li>H&aelig;fni til a&eth; greina g&ouml;gn og innlei&eth;a umb&aelig;tur bygg&eth;ar &aacute; endurgj&ouml;f.</li>
<li>Lausnami&eth;u&eth; hugsun og h&aelig;fileiki til a&eth; takast &aacute; vi&eth; fl&oacute;kin m&aacute;l.</li>
<li>&Ouml;ryggi &iacute; a&eth; lei&eth;a frammist&ouml;&eth;usamt&ouml;l og efla starfs&thorn;r&oacute;un teymis.</li>
<li>Skipulagsh&aelig;fni til a&eth; stj&oacute;rna m&ouml;nnun og daglegum rekstri &aacute; skilvirkan h&aacute;tt.</li>
</ul>

Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.

***

Within the Icelandair Contact Center is a diverse, energetic and cohesive team dedicated to delivering exceptional service to its customers.&nbsp;

We are looking for a Team Lead within our team, to play a crucial role in ensuring that the team meets its Key Performance Indicators (KPIs) and maintain high-quality standards. Your primary responsibility will be to oversee daily operations, provide feedback, and support team members in their professional development. You will also be responsible for managing staffing and addressing any complex issues that arise.

You&rsquo;ll play a pivotal role in balancing operational excellence with team development.

Responsibilities:
<ul>
<li>Motivating your team to meet &ndash; and exceed &ndash; KPIs.</li>
<li>Monitoring quality standards and using insights from spot checks to identify coaching and training needs.</li>
<li>Acting on employee feedback to boost team engagement and performance.</li>
<li>Leading regular feedback and performance reviews to help your people grow.</li>
<li>Tackling complex issues and collaborating with Operations partners to find smart solutions.</li>
<li>Managing day-to-day staffing and ensuring the team is always set up for success.</li>
<li>Offering real-time support to agents, especially during peak times and shift changes.</li>
<li>Delivering ongoing coaching and training to close knowledge gaps and build confidence.</li>
<li>Creating an open, supportive environment where everyone feels heard and valued.</li>
</ul>

Qualifications:
<ul>
<li>Education fit for purpose</li>
<li>Proven experience in a leadership or supervisory role within a customer service, operations, or contact center environment.</li>
<li>Strong understanding of KPI management and quality assurance.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze data and implement improvements based on feedback.</li>
<li>Problem-solving skills and the ability to handle complex issues.</li>
<li>Confidence in handling performance management conversations and developing team members.</li>
<li>Organizational skills to manage staffing and daily operations effectively.</li>
</ul>

Icelandair&lsquo;s policy promotes equality and diversity among employees and encourages individuals of all genders to apply.

Please submit your application along with a CV and cover letter no later than January 18th 2026.


Í þjónustuveri Icelandair starfar öflugur, fjölbreyttur og samheldinn hópur með það markmið að því að veita viðskiptavinum félagsins framúrskarandi þjónustu.



Icelandair leitar að Team Lead, en Team lead hlutverkið gegnir lykilhlutverki við að tryggja að teymið uppfylli lykilmælikvarða (KPI) sína og viðhaldi okkar háleitu markmiðum um þjónustugæði. Sem “Team Lead” berð þú ábyrgð á daglegum rekstri þjónustuvers, veitir endurgjöf til starfsfólks og styður við starfsþróun teymisins. Þú munt einnig bera ábyrgð á því að við séum rétt mönnuð og leysa úr þeim fjölbreyttu málum sem koma upp á hverjum degi.



Helstu verkefni:


 - Hvetja teymið til að ná – og fara fram úr lykilmælikvörðum.

 - Fylgjast með gæðastöðlum og nýta niðurstöður úr mælingum til að greina þjálfunar- og leiðbeiningaþörf.

 - Bregðast við endurgjöf starfsfólks til að efla þátttöku og frammistöðu teymisins.

 - Stýra reglulegum endurgjafar- og frammistöðufundum með það markmið að styðja við þróun starfsfólks.

 - Taka á flóknum málum og vinna með samstarfsfólki til að finna bestu lausnina.

 - Stjórna daglegri mönnun og tryggja að teymið sé alltaf vel skipulagt og undirbúið fyrir verkefni dagsins.

 - Veita rauntímastuðning til teymisins, sérstaklega á álagstímum og við vaktaskipti.

 - Hafa umsjón með þjálfun og leiðbeiningum til að tryggja þekkingu og auka sjálfstraust.

 - Byggja upp opið og styðjandi vinnuumhverfi þar sem starfsfólk finnur að á þau er hlustað og þeim sýnd virðing.




Hæfni og menntun:


 - Menntun sem nýtist í starfi.

 - Reynsla af stjórnunar- eða leiðtogahlutverki á þjónustusviði, í rekstri eða símaþjónustuumhverfi.

 - Góður skilningur á mælikvörðum (KPI´s) og gæðum.

 - Framúrskarandi samskipta- og mannleg færni.

 - Hæfni til að greina gögn og innleiða umbætur byggðar á endurgjöf.

 - Lausnamiðuð hugsun og hæfileiki til að takast á við flókin mál.

 - Öryggi í að leiða frammistöðusamtöl og efla starfsþróun teymis.

 - Skipulagshæfni til að stjórna mönnun og daglegum rekstri á skilvirkan hátt.




Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.



***



Within the Icelandair Contact Center is a diverse, energetic and cohesive team dedicated to delivering exceptional service to its customers.




We are looking for a Team Lead within our team, to play a crucial role in ensuring that the team meets its Key Performance Indicators (KPIs) and maintain high-quality standards. Your primary responsibility will be to oversee daily operations, provide feedback, and support team members in their professional development. You will also be responsible for managing staffing and addressing any complex issues that arise.



You’ll play a pivotal role in balancing operational excellence with team development.



Responsibilities:


 - Motivating your team to meet – and exceed – KPIs.

 - Monitoring quality standards and using insights from spot checks to identify coaching and training needs.

 - Acting on employee feedback to boost team engagement and performance.

 - Leading regular feedback and performance reviews to help your people grow.

 - Tackling complex issues and collaborating with Operations partners to find smart solutions.

 - Managing day-to-day staffing and ensuring the team is always set up for success.

 - Offering real-time support to agents, especially during peak times and shift changes.

 - Delivering ongoing coaching and training to close knowledge gaps and build confidence.

 - Creating an open, supportive environment where everyone feels heard and valued.




Qualifications:


 - Education fit for purpose

 - Proven experience in a leadership or supervisory role within a customer service, operations, or contact center environment.

 - Strong understanding of KPI management and quality assurance.

 - Excellent communication and interpersonal skills.

 - Ability to analyze data and implement improvements based on feedback.

 - Problem-solving skills and the ability to handle complex issues.

 - Confidence in handling performance management conversations and developing team members.

 - Organizational skills to manage staffing and daily operations effectively.




Icelandair‘s policy promotes equality and diversity among employees and encourages individuals of all genders to apply.



Please submit your application along with a CV and cover letter no later than January 18th 2026.

Team lead – Customer Support

***English below***
Viltu vera hluti af spennandi og kraftmiklu teymi &aacute; Keflav&iacute;kurflugvelli? Icelandair leitar a&eth; &ouml;flugum einstaklingum fyrir sumari&eth; 2026.&nbsp;
Vi&eth; leitum a&eth; &aacute;hugas&ouml;mu f&oacute;lki til a&eth; ganga til li&eth;s vi&eth; okkur &iacute; Aircraft Services &iacute; T&ouml;skusal. &THORN;essi st&ouml;rf einbl&iacute;na &aacute; me&eth;h&ouml;ndlun farangurs &iacute; t&ouml;skusal og a&eth;ra mikilv&aelig;ga flugvallarstarfsemi til a&eth; tryggja hn&ouml;kralausa og j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
Um er a&eth; r&aelig;&eth;a t&iacute;mabundin st&ouml;rf me&eth; m&ouml;guleika &aacute; framt&iacute;&eth;arstarfi. Starfsst&ouml;&eth;in er &aacute; Keflav&iacute;kurflugvelli &aacute; fj&ouml;l&thorn;j&oacute;&eth;legum vinnusta&eth;. Teymisvinna og &aacute;rangursr&iacute;k samskipti eru kjarninn &iacute; &ouml;llu sem vi&eth; gerum. Starfi&eth; er vaktarvinna, sveiganlegar vaktir.
Mikil &aacute;hersla er l&ouml;g&eth; &aacute; &thorn;j&oacute;nustulund og h&aelig;fni &iacute; mannlegum samskiptum til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
Helstu verkefni:
<ul>
<li>Flokkun og me&eth;h&ouml;ndlun farangurs &iacute; t&ouml;skusal</li>
<li>Umsj&oacute;n me&eth; farangursflutningum og tryggja r&eacute;tta lei&eth; farangurs</li>
<li>Tryggja skilvirka og &ouml;rugga hle&eth;slu/losun farangurs</li>
<li>A&eth;sto&eth;a vi&eth; undirb&uacute;ning fyrir komu og brottf&ouml;r flugv&eacute;la</li>
<li>Halda t&ouml;skusalnum hreinum og skipul&ouml;g&eth;um</li>
<li>Veita almenna a&eth;sto&eth; og sinna &ouml;&eth;rum verkefnum eftir &thorn;&ouml;rfum</li>
</ul>
H&aelig;fniskr&ouml;fur:
<ul>
<li>18 &aacute;ra l&aacute;gmarksaldur</li>
<li>Gild &ouml;kur&eacute;ttindi</li>
<li>Lyftarar&eacute;ttindi eru &aelig;skileg en ekki skilyr&eth;i</li>
<li>G&oacute;&eth; enskukunn&aacute;tta</li>
<li>Almenn t&ouml;lvukunn&aacute;tta nau&eth;synleg</li>
<li>Geta til a&eth; vinna undir &aacute;lagi &iacute; hr&ouml;&eth;u starfsumhverfi</li>
<li>Stundv&iacute;si og &aacute;rei&eth;anleiki</li>
<li>Hreint sakavottor&eth;</li>
</ul>
Ums&oacute;knarfrestur er til og me&eth;&nbsp;13. febr&uacute;ar 2026.

Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.
N&aacute;nari uppl&yacute;singar veita:
Da&eth;i G&iacute;slason&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">dadig@icelandair.is</a>
David P. Dorsett,&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">davidpd@icelandair.is</a>
****
Baggage Hall Agent - Summer postition &aacute; Keflav&iacute;kurflugvelli 2026
Do you want to be a part of an exciting and dynamic team at Keflav&iacute;k Airport? Icelandair is hiring Baggage Hall Agents for spring 2025. We are looking for enthusiastic individuals to join our team in Aircraft Services &ndash; Baggage Hall. These positions focus on baggage handling inside of the baggage hall and other essential airport operations to ensure a seamless experience for our passengers.
These temporary positions offer the possibility of becoming permanent. Work in a multinational workplace with flexible, shift-based hours.
We place great emphasis on teamwork and effective communication skills to guarantee our passengers a positive experience
Responsibilities include:
<ul>
<li>Sorting and handling baggage in the baggage hall</li>
<li>Managing baggage transfers and ensuring accurate routing</li>
<li>Ensuring efficient and safe loading/unloading of bags</li>
<li>Assisting with preparations for aircraft arrivals and departures</li>
<li>Maintaining a clean and organized baggage hall environment</li>
<li>Providing general support and performing other duties as required</li>
</ul>
Qualifications:
<ul>
<li>Minimum age: 18 years old</li>
<li>Valid driving license (Icelandic or EU license)</li>
<li>Forklift license desirable but not required</li>
<li>Good English skills&nbsp;</li>
<li>good computer skills</li>
<li>Ability to work under pressure in a fast-paced environment</li>
<li>Punctual and reliable</li>
<li>Clean criminal record</li>
</ul>
The application deadline is&nbsp;February 13th. 2026.

Icelandair upholds a policy of promoting equality and diversity within its workforce,
encouraging individuals of all genders to apply for this position.
For further information please contact:
Da&eth;i G&iacute;slason&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">dadig@icelandair.is</a>
David P. Dorsett,&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">davidpd@icelandair.is</a>


***English below***

Viltu vera hluti af spennandi og kraftmiklu teymi á Keflavíkurflugvelli? Icelandair leitar að öflugum einstaklingum fyrir sumarið 2026.


Við leitum að áhugasömu fólki til að ganga til liðs við okkur í Aircraft Services í Töskusal. Þessi störf einblína á meðhöndlun farangurs í töskusal og aðra mikilvæga flugvallarstarfsemi til að tryggja hnökralausa og jákvæða upplifun farþega.

Um er að ræða tímabundin störf með möguleika á framtíðarstarfi. Starfsstöðin er á Keflavíkurflugvelli á fjölþjóðlegum vinnustað. Teymisvinna og árangursrík samskipti eru kjarninn í öllu sem við gerum. Starfið er vaktarvinna, sveiganlegar vaktir.

Mikil áhersla er lögð á þjónustulund og hæfni í mannlegum samskiptum til að tryggja jákvæða upplifun farþega.

Helstu verkefni:


 - Flokkun og meðhöndlun farangurs í töskusal

 - Umsjón með farangursflutningum og tryggja rétta leið farangurs

 - Tryggja skilvirka og örugga hleðslu/losun farangurs

 - Aðstoða við undirbúning fyrir komu og brottför flugvéla

 - Halda töskusalnum hreinum og skipulögðum

 - Veita almenna aðstoð og sinna öðrum verkefnum eftir þörfum


Hæfniskröfur:


 - 18 ára lágmarksaldur

 - Gild ökuréttindi

 - Lyftararéttindi eru æskileg en ekki skilyrði

 - Góð enskukunnátta

 - Almenn tölvukunnátta nauðsynleg

 - Geta til að vinna undir álagi í hröðu starfsumhverfi

 - Stundvísi og áreiðanleiki

 - Hreint sakavottorð


Umsóknarfrestur er til og með
13. febrúar 2026.



Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Nánari upplýsingar veita:

Daði Gíslason
dadig@icelandair.is

David P. Dorsett,
davidpd@icelandair.is

****

Baggage Hall Agent - Summer postition á Keflavíkurflugvelli 2026

Do you want to be a part of an exciting and dynamic team at Keflavík Airport? Icelandair is hiring Baggage Hall Agents for spring 2025. We are looking for enthusiastic individuals to join our team in Aircraft Services – Baggage Hall. These positions focus on baggage handling inside of the baggage hall and other essential airport operations to ensure a seamless experience for our passengers.

These temporary positions offer the possibility of becoming permanent. Work in a multinational workplace with flexible, shift-based hours.

We place great emphasis on teamwork and effective communication skills to guarantee our passengers a positive experience

Responsibilities include:


 - Sorting and handling baggage in the baggage hall

 - Managing baggage transfers and ensuring accurate routing

 - Ensuring efficient and safe loading/unloading of bags

 - Assisting with preparations for aircraft arrivals and departures

 - Maintaining a clean and organized baggage hall environment

 - Providing general support and performing other duties as required


Qualifications:


 - Minimum age: 18 years old

 - Valid driving license (Icelandic or EU license)

 - Forklift license desirable but not required

 - Good English skills


 - good computer skills

 - Ability to work under pressure in a fast-paced environment

 - Punctual and reliable

 - Clean criminal record


The application deadline is
February 13th. 2026.



Icelandair upholds a policy of promoting equality and diversity within its workforce,

encouraging individuals of all genders to apply for this position.

For further information please contact:

Daði Gíslason
dadig@icelandair.is

David P. Dorsett,
davidpd@icelandair.is

Baggage Hall Agent - Töskusalur Sumarstörf á Keflavíkurflugvelli 2026

Nýjustu störfin

***English below***
Icelandair leitar a&eth; dr&iacute;fandi einstaklingum &iacute; fj&ouml;lbreytt og spennandi sumarstarf vi&eth; &thorn;rif og &ouml;ryggisleit um bor&eth; &iacute; flugv&eacute;lum &aacute; Keflav&iacute;kurflugvelli. &Aacute;samt vinnu &aacute; lager vi&eth; fr&aacute;gang og undirb&uacute;ning fyrir komu og brottf&ouml;r flugv&eacute;la.
Um er a&eth; r&aelig;&eth;a t&iacute;mabundi&eth; staf me&eth; m&ouml;guleika &aacute; &aacute;framhaldandi starfi. Starfsst&ouml;&eth;in er &aacute; Keflav&iacute;kurflugvelli &aacute; fj&ouml;l&thorn;j&oacute;&eth;legum vinnusta&eth;. Starfi&eth; er vaktavinna, sveiganlegar vaktir.
Mikil &aacute;hersla er l&ouml;g&eth; &aacute; &thorn;j&oacute;nustulund og h&aelig;fni &iacute; mannlegum samskiptum til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
Starfssvi&eth;:
<ul>
<li>&THORN;irf um bor&eth; &iacute; flugv&eacute;lum</li>
<li>&Ouml;ryggisleit um bor&eth; &iacute; flugv&eacute;lum</li>
<li>Lagerst&ouml;rf vi&eth; fr&aacute;gang og undirb&uacute;ning fyrir komu og brottf&ouml;r flugv&eacute;la</li>
<li>Almenn &thorn;j&oacute;nusta og uppl&yacute;singargj&ouml;f</li>
<li>&Ouml;nnur tilfallandi verkefni</li>
</ul>
H&aelig;fnikr&ouml;fur:
<ul>
<li>18 &aacute;ra l&aacute;gmarksaldur</li>
<li>Almenn t&ouml;lvukunn&aacute;tta nau&eth;synleg</li>
<li>Almenn &ouml;kur&eacute;ttindi - Gild &iacute;slensk e&eth;a EU &ouml;kus&iacute;rtieni.&nbsp;</li>
<li>G&oacute;&eth; enskukunn&aacute;tta</li>
<li>Stundv&iacute;si</li>
<li>Geta til &thorn;ess a&eth; vinna undir &aacute;lagi</li>
<li>J&aacute;kv&aelig;tt hugafar</li>
<li>Hreint sakavottor&eth;</li>
</ul>
Ums&oacute;knarfrestur er til og me&eth; 13. febr&uacute;ar 2026.
Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.
N&aacute;nari uppl&yacute;singar veita:
Stefano Aldovini&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">stefanoa@icelandair.is</a>
Au&eth;ur Sigur&eth;ard&oacute;ttir&nbsp;<a href="mailto:audursig@icelandair.is" target="_blank" rel="noopener">audursig@icelandair.is</a>
****
Icelandair is seeking passionate individuals for the summer 2026 season for variety og jobs in aircraft cleaning, aircraft security search and warehouse duties to prepare for aircraft turnaround at Keflav&iacute;k Airport.These are temporary position this spring with the possibility of a permanent job.
The job is at Keflav&iacute;k Airport in a multinational workplace, the work is shift-based with flexible hours.
We place great emphasis on a strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.
Responsibilities include:
<ul>
<li>Cleaning on board aircraft</li>
<li>Security search on board aircraft</li>
<li>Warehouse duties to prepare for aircraft turnaround</li>
<li>Providing general service and information</li>
<li>Other duties as requested</li>
</ul>
Qualifications:
<ul>
<li>Minimum age 18 years old</li>
<li>General computer skills required</li>
<li>General driving license - valid Icelandic or EU driving license</li>
<li>Good English skills</li>
<li>Punctuality</li>
<li>Ability to work under pressure</li>
<li>Positive mindset</li>
<li>Clean criminal record</li>
</ul>
The application deadline is February 13th. 2026.
Icelandair upholds a policy of promoting equality and diversity within its workforce,
encouraging individuals of all genders to apply for this position.
For further information please contact:
Stefano Aldovini&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">stefanoa@icelandair.is</a>
Au&eth;ur Sigur&eth;ard&oacute;ttir&nbsp;<a href="mailto:audursig@icelandair.is" target="_blank" rel="noopener">audursig@icelandair.is</a>


***English below***

Icelandair leitar að drífandi einstaklingum í fjölbreytt og spennandi sumarstarf við þrif og öryggisleit um borð í flugvélum á Keflavíkurflugvelli. Ásamt vinnu á lager við frágang og undirbúning fyrir komu og brottför flugvéla.

Um er að ræða tímabundið staf með möguleika á áframhaldandi starfi. Starfsstöðin er á Keflavíkurflugvelli á fjölþjóðlegum vinnustað. Starfið er vaktavinna, sveiganlegar vaktir.

Mikil áhersla er lögð á þjónustulund og hæfni í mannlegum samskiptum til að tryggja jákvæða upplifun farþega.

Starfssvið:


 - Þirf um borð í flugvélum

 - Öryggisleit um borð í flugvélum

 - Lagerstörf við frágang og undirbúning fyrir komu og brottför flugvéla

 - Almenn þjónusta og upplýsingargjöf

 - Önnur tilfallandi verkefni


Hæfnikröfur:


 - 18 ára lágmarksaldur

 - Almenn tölvukunnátta nauðsynleg

 - Almenn ökuréttindi - Gild íslensk eða EU ökusírtieni.


 - Góð enskukunnátta

 - Stundvísi

 - Geta til þess að vinna undir álagi

 - Jákvætt hugafar

 - Hreint sakavottorð


Umsóknarfrestur er til og með 13. febrúar 2026.

Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Nánari upplýsingar veita:

Stefano Aldovini
stefanoa@icelandair.is

Auður Sigurðardóttir
audursig@icelandair.is

****

Icelandair is seeking passionate individuals for the summer 2026 season for variety og jobs in aircraft cleaning, aircraft security search and warehouse duties to prepare for aircraft turnaround at Keflavík Airport.These are temporary position this spring with the possibility of a permanent job.

The job is at Keflavík Airport in a multinational workplace, the work is shift-based with flexible hours.

We place great emphasis on a strong customer service and good communication skills to guarantee our passengers a welcoming and positive experience.

Responsibilities include:


 - Cleaning on board aircraft

 - Security search on board aircraft

 - Warehouse duties to prepare for aircraft turnaround

 - Providing general service and information

 - Other duties as requested


Qualifications:


 - Minimum age 18 years old

 - General computer skills required

 - General driving license - valid Icelandic or EU driving license

 - Good English skills

 - Punctuality

 - Ability to work under pressure

 - Positive mindset

 - Clean criminal record


The application deadline is February 13th. 2026.

Icelandair upholds a policy of promoting equality and diversity within its workforce,

encouraging individuals of all genders to apply for this position.

For further information please contact:

Stefano Aldovini
stefanoa@icelandair.is

Auður Sigurðardóttir
audursig@icelandair.is

Aircraft Cleaning Agent - Sumarstörf á Keflavíkurflugvelli 2026

***English below***
Icelandair leitar a&eth; &ouml;flugum einstaklingum fyrir sumari&eth; 2026 &iacute; fj&ouml;lbreytilegt starf vi&eth; hle&eth;slu og afhle&eth;slu farangurs og frakt &iacute; flugv&eacute;lum &aacute;samt &ouml;&eth;rum tifallandi verkum.Um er a&eth; r&aelig;&eth;a t&iacute;mabundin st&ouml;rf &iacute; sumar me&eth; m&ouml;guleika &aacute; &aacute;framhaldandi starfi.
Starfsst&ouml;&eth;in er &aacute; Keflav&iacute;kurflugvelli &aacute; fj&ouml;l&thorn;j&oacute;&eth;legum vinnusta&eth;, starfi&eth; er vaktarvinna sveiganlegar vaktir.
Mikil &aacute;hersla er l&ouml;g&eth; &aacute; &thorn;j&oacute;nustulund og h&aelig;fni &iacute; mannlegum samskiptum til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
Starfssvi&eth;:
<ul>
<li>Hle&eth;sla og afhle&eth;sla &aacute; farangri og frakt</li>
<li>Fr&aacute;gangur og undirb&uacute;ning fyrir komu og brottf&ouml;r flugv&eacute;la</li>
<li>Almenn &thorn;j&oacute;nusta og uppl&yacute;singargj&ouml;f</li>
<li>&Ouml;nnur tilfallandi verkefni</li>
</ul>
H&aelig;fnikr&ouml;fur:
<ul>
<li>19 &aacute;ra l&aacute;gmarksaldur</li>
<li>Almenn t&ouml;lvukunn&aacute;tta nau&eth;synleg</li>
<li>Gild &ouml;kur&eacute;ttindi</li>
<li>Lyftarapr&oacute;f &aelig;skileg</li>
<li>G&oacute;&eth; enskukunn&aacute;tta</li>
<li>Stundv&iacute;si</li>
<li>Geta til &thorn;ess a&eth; vinna undir &aacute;lagi</li>
<li>Hreint sakavottor&eth;</li>
</ul>
Ums&oacute;knarfrestur er til og me&eth;&nbsp;13. febr&uacute;ar 2026.
Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.
N&aacute;nari uppl&yacute;singar veita:
&THORN;&oacute;rhallur Bj&ouml;rnsson&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">thorhallurb@icelandair.is</a>
David P. Dorsett,&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">davidpd@icelandair.is</a>
****
Icelandair is seeking passionate individuals for the summer 2026 for a diverse positions in Aircraft Services. Ramp equipment handling, loading/unloading baggage and cargo from aircraft and other duties as requested.These temporary positions are for summer with the possibility of becoming permanent. The job is at Keflav&iacute;k Airport in a multinational workplace, the work is shift-based with flexible hours.
We place great emphasis on teamwork and good communication skills to guarantee our passengers a positive experience.
Responsibilities include:
<ul>
<li>Loading and unloading baggage and cargo of aircrafts</li>
<li>Preparation for the arrival and departure of aircrafts</li>
<li>Providing general service and information</li>
<li>Other duties as requested</li>
</ul>
Qualifications:
<ul>
<li>Minimum age 19 years old</li>
<li>Valid driving license</li>
<li>Forklift license desirable</li>
<li>Good English skills</li>
<li>Punctuality</li>
<li>Ability to work under pressure</li>
<li>Clean criminal record</li>
</ul>
The application deadline is&nbsp;February 13th. 2026.
Icelandair upholds a policy of promoting equality and diversity within its workforce,
encouraging individuals of all genders to apply for this position.

For further information please contact:
&THORN;&oacute;rhallur Bj&ouml;rnsson&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">thorhallurb@icelandair.is</a>
David P. Dorsett,&nbsp;<a href="mailto:davidpd@icelandair.is" target="_blank" rel="noopener">davidpd@icelandair.is</a>


***English below***

Icelandair leitar að öflugum einstaklingum fyrir sumarið 2026 í fjölbreytilegt starf við hleðslu og afhleðslu farangurs og frakt í flugvélum ásamt öðrum tifallandi verkum.Um er að ræða tímabundin störf í sumar með möguleika á áframhaldandi starfi.

Starfsstöðin er á Keflavíkurflugvelli á fjölþjóðlegum vinnustað, starfið er vaktarvinna sveiganlegar vaktir.

Mikil áhersla er lögð á þjónustulund og hæfni í mannlegum samskiptum til að tryggja jákvæða upplifun farþega.

Starfssvið:


 - Hleðsla og afhleðsla á farangri og frakt

 - Frágangur og undirbúning fyrir komu og brottför flugvéla

 - Almenn þjónusta og upplýsingargjöf

 - Önnur tilfallandi verkefni


Hæfnikröfur:


 - 19 ára lágmarksaldur

 - Almenn tölvukunnátta nauðsynleg

 - Gild ökuréttindi

 - Lyftarapróf æskileg

 - Góð enskukunnátta

 - Stundvísi

 - Geta til þess að vinna undir álagi

 - Hreint sakavottorð


Umsóknarfrestur er til og með
13. febrúar 2026.

Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Nánari upplýsingar veita:

Þórhallur Björnsson
thorhallurb@icelandair.is

David P. Dorsett,
davidpd@icelandair.is

****

Icelandair is seeking passionate individuals for the summer 2026 for a diverse positions in Aircraft Services. Ramp equipment handling, loading/unloading baggage and cargo from aircraft and other duties as requested.These temporary positions are for summer with the possibility of becoming permanent. The job is at Keflavík Airport in a multinational workplace, the work is shift-based with flexible hours.

We place great emphasis on teamwork and good communication skills to guarantee our passengers a positive experience.

Responsibilities include:


 - Loading and unloading baggage and cargo of aircrafts

 - Preparation for the arrival and departure of aircrafts

 - Providing general service and information

 - Other duties as requested


Qualifications:


 - Minimum age 19 years old

 - Valid driving license

 - Forklift license desirable

 - Good English skills

 - Punctuality

 - Ability to work under pressure

 - Clean criminal record


The application deadline is
February 13th. 2026.

Icelandair upholds a policy of promoting equality and diversity within its workforce,

encouraging individuals of all genders to apply for this position.



For further information please contact:

Þórhallur Björnsson
thorhallurb@icelandair.is

David P. Dorsett,
davidpd@icelandair.is

Ramp Agent - Hlaðdeild Sumarstörf á Keflavíkurflugvelli 2026

Icelandair er l&iacute;flegur vinnusta&eth;ur me&eth; starfst&ouml;&eth;var &aacute; &Iacute;slandi, Evr&oacute;pu og Nor&eth;ur-Amer&iacute;ku. Vi&eth; erum einn st&aelig;rsti og fj&ouml;lbreyttasti vinnusta&eth;ur landsins en starfsumhverfi&eth; er b&aelig;&eth;i al&thorn;j&oacute;&eth;legt og s&iacute;breytilegt. Vi&eth; flj&uacute;gum til fj&ouml;lda st&oacute;rborga &iacute; Evr&oacute;pu, Bandar&iacute;kjunum og Kanada, og til &aacute;fangasta&eth;a innanlands.
Innkaupateymi innkaupadeildar ber &aacute;byrg&eth; &aacute; innkaupum ey&eth;sluhluta fyrir flugflota Icelandair og annarra samstarfsa&eth;ila. &Iacute; teyminu starfar &ouml;flugur h&oacute;pur sem s&eacute;r til &thorn;ess a&eth; lager ey&eth;sluhluta s&eacute; &aacute;vallt til sta&eth;ar fyrir vi&eth;haldssvi&eth; Icelandair. Teymi&eth; vinnur &aacute; lausnarmi&eth;a&eth;an og hags&yacute;nan h&aacute;tt. S&eacute;rfr&aelig;&eth;ingur &iacute; innkaupateymi kemur til me&eth; a&eth; halda utan um lagerst&ouml;&eth;u, innkaupatill&ouml;gur og innkaup &aacute; neysluefni &iacute; samr&aelig;mi vi&eth; samninga vi&eth; birgja.


Icelandair er líflegur vinnustaður með starfstöðvar á Íslandi, Evrópu og Norður-Ameríku. Við erum einn stærsti og fjölbreyttasti vinnustaður landsins en starfsumhverfið er bæði alþjóðlegt og síbreytilegt. Við fljúgum til fjölda stórborga í Evrópu, Bandaríkjunum og Kanada, og til áfangastaða innanlands.

Innkaupateymi innkaupadeildar ber ábyrgð á innkaupum eyðsluhluta fyrir flugflota Icelandair og annarra samstarfsaðila. Í teyminu starfar öflugur hópur sem sér til þess að lager eyðsluhluta sé ávallt til staðar fyrir viðhaldssvið Icelandair. Teymið vinnur á lausnarmiðaðan og hagsýnan hátt.
Sérfræðingur í innkaupateymi kemur til með að halda utan um lagerstöðu, innkaupatillögur og innkaup á neysluefni í samræmi við samninga við birgja.
Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Umsóknarfrestur er til og með 20. janúar 2026. Umsóknum skal fylgja ferilskrá.

Nánari upplýsingar veita:

Örn Brynþór Arnarsson, Manager Inventory Management &amp; Logistics, orna@icelandair.is

Sandra Björk Bjarkadóttir, People Manager, sandrabjorkb@icelandair.is

Account Manager - Sérfræðingur í innkaupateymi

Icelandair leitar a&eth; forst&ouml;&eth;umanni &thorn;j&oacute;nustuupplifunar til a&eth; lei&eth;a &ouml;flugt og vi&eth;skiptavinami&eth;a&eth; teymi sem m&oacute;tar fer&eth;alag far&thorn;ega Icelandair &aacute; &ouml;llum stigum &thorn;ess. Markmi&eth;i&eth; er a&eth; halda &aacute;fram a&eth; styrkja tengsl vi&eth; vi&eth;skiptavini og efla traust og trygg&eth; vi&eth; &thorn;&aacute;, samhli&eth;a &thorn;v&iacute; a&eth; auka skilvirkni &iacute; allri &thorn;j&oacute;nustu og upplifun. &THORN;etta er stj&oacute;rnendasta&eth;a innan vi&eth;skiptasvi&eth;s og heyrir undir framkv&aelig;mdastj&oacute;ra &thorn;ess svi&eth;s.

&THORN;j&oacute;nustuupplifun Icelandair er al&thorn;j&oacute;&eth;leg deild. Starfsf&oacute;lki&eth; telur yfir 200, &thorn;ar af um 80 erlendis. Teymi&eth; ber &aacute;byrg&eth; &aacute; &thorn;j&oacute;nustu vi&eth; vi&eth;skiptavini, b&oacute;kunum, kr&ouml;fum&aacute;lum, a&eth;sto&eth; vi&eth; pakkafer&eth;ir, fyrirt&aelig;kja&thorn;j&oacute;nustu, v&ouml;rustj&oacute;rnun og fram&uacute;rskarandi &thorn;j&oacute;nustu. Innan &thorn;j&oacute;nustuupplifunar eru einnig v&ouml;rueigendur teymanna sem bera m.a. &aacute;byrg&eth; &aacute; stafr&aelig;nni v&ouml;ru&thorn;r&oacute;un.

Auk &thorn;ess a&eth; lei&eth;a st&oacute;rt al&thorn;j&oacute;&eth;legt teymi er forst&ouml;&eth;uma&eth;ur &thorn;j&oacute;nustuupplifunar talsma&eth;ur vi&eth;skiptavina Icelandair sem kemur &thorn;&ouml;rfum vi&eth;skiptavina &aacute; framf&aelig;ri vi&eth; stefnum&oacute;tun.

&Aacute;byrg&eth;arsvi&eth;:
<ul>
<li>M&oacute;ta stefnu Icelandair &iacute; upplifun vi&eth;skiptavina me&eth; &thorn;v&iacute; a&eth; n&yacute;ta endurgj&ouml;f fr&aacute; vi&eth;skiptavinum og starfsf&oacute;lki.</li>
<li>Vera m&aacute;lsvari vi&eth;skiptavinarins me&eth; &thorn;v&iacute; a&eth; vega og meta &aacute;hrif &aacute; vi&eth;skiptavini, kostna&eth;, fl&aelig;kjustig og rekstrarlega hagkv&aelig;mni.</li>
<li>Umbreyta inns&yacute;n &iacute; verk&aacute;&aelig;tlunme&eth; sk&yacute;rri forgangsr&ouml;&eth;un og m&aelig;lanlegum &aacute;rangri.</li>
<li>Lei&eth;a og &thorn;r&oacute;a al&thorn;j&oacute;&eth;legt teymi og sty&eth;ja vi&eth; frumkv&aelig;&eth;i, &aacute;byrg&eth;arskyldu og fram&uacute;rskarandi &thorn;j&oacute;nustu me&eth;al starfsf&oacute;lks.</li>
<li>Betrumb&aelig;ta n&uacute;verandi verkl&ouml;g sem tryggja &thorn;j&oacute;nustug&aelig;&eth;i, framlei&eth;ni og stj&oacute;rnun m&aacute;la sem koma upp.</li>
<li>Styrkja vi&eth;br&ouml;g&eth; vi&eth; r&ouml;skunum og fyrirbyggjandi uppl&yacute;singagj&ouml;f vi&eth; vi&eth;skiptavini til &thorn;ess a&eth; tryggja sk&yacute;rleika og samr&aelig;mi.</li>
<li>Hafa &aacute;hrif &aacute; &thorn;verfagleg tengsl og vinna me&eth; &ouml;&eth;rum deildum me&eth; &thorn;a&eth; a&eth; markmi&eth;i a&eth; b&aelig;ta sj&aacute;lfvirkni og sj&aacute;lfsafgrei&eth;slu og heildar&aacute;rangur.</li>
<li>Lei&eth;a ytri &thorn;j&oacute;nustua&eth;ila me&eth; sterkri stj&oacute;rnun og sk&yacute;rum v&aelig;ntingum.</li>
<li>Taka &thorn;&aacute;tt &iacute; v&ouml;ru&thorn;r&oacute;un og t&aelig;kif&aelig;rum til aukatekna.</li>
</ul>

H&aelig;fni og menntun:
<ul>
<li>Menntun sem n&yacute;tist &iacute; starfi.</li>
<li>Stj&oacute;rnunarreynsla &aacute; svi&eth;i upplifunar vi&eth;skiptavina, &thorn;j&oacute;nustu e&eth;a reksturs innan flugf&eacute;laga, fer&eth;a&thorn;j&oacute;nustu, h&oacute;tel- og veitingageirans, fjarskipta e&eth;a annars &thorn;j&oacute;nustuumhverfis me&eth; miklu &aacute;lagi.</li>
<li>H&aelig;fni til a&eth; lei&eth;a fj&ouml;lbreytt teymi.</li>
<li>Reynsla af &thorn;v&iacute; a&eth; lei&eth;a breytingar og innlei&eth;a n&yacute; vinnubr&ouml;g&eth;.</li>
<li>Reynsla af notkun gagna og t&aelig;kni til a&eth; kn&yacute;ja fram umb&aelig;tur &aacute; ferlum ogumbreytingar.</li>
<li>H&aelig;fni til a&eth; hafa &aacute;hrif til &thorn;ess a&eth; stu&eth;la a&eth; hvetjandi og samvinnu&thorn;&yacute;&eth;u vinnuumhverfi.</li>
<li>J&aacute;kv&aelig;tt, kraftmiki&eth; og lausnami&eth;a&eth; vi&eth;horf.</li>
</ul>

Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og vi&eth; hvetjum einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.

Ums&oacute;knir &aacute;samt kynningarbr&eacute;fi og ferilskr&aacute; &oacute;skast eigi s&iacute;&eth;ar en 11. jan&uacute;ar 2026.

***

Icelandair is hiring a Director of Customer Experience to lead a high‑impact, customer-oriented team that shapes the full journey with Icelandair before, during, and after travel. The mission is to continuously strengthen customer trust and loyalty while driving efficiency and improving operational resilience across the entire customer experience. This senior role is within the Commercial division and reports to the Chief Commercial Officer.

Customer Experience at Icelandair is an international department of approximately 200 individuals, including around 80 colleagues abroad. The scope encompasses customer service and ticketing, claims, Icelandair packages support, corporate support, product management and service excellence as well as product owners responsible, among other areas, for digital product development.

Beyond leading a large international team, the role serves as Icelandair's voice of the customer bringing customer insights into strategic discussions.

Responsibilities
<ul>
<li>Shape Icelandair's customer experience strategy based on feedback from customers and employees.</li>
<li>Advocate for the customer by balancing cost, complexity, and operational feasibility.</li>
<li>Translate insights into a roadmap with clear priorities and measurable outcomes.</li>
<li>Lead a large international team, supporting a culture of initiative, accountability, and service excellence.</li>
<li>Continuously improve processes for service quality, productivity, and escalation management.</li>
<li>Strengthen disruption response and proactive customer communications, ensuring clarity and consistency.</li>
<li>Partner and influence cross-functionally to improve automation, self‑service, and end-to-end outcomes.</li>
<li>Manage external service partners with strong governance and clear expectations.</li>
<li>Contribute to product development and ancillary revenue opportunities.</li>
</ul>

Qualifications
<ul>
<li>Education fit for purpose.</li>
<li>Leadership experience in customer experience, service delivery, or operations within airlines, travel, hospitality, telecommunications, or other high‑volume service environments.</li>
<li>Proven ability to lead diverse and international teams.</li>
<li>Demonstrated use of data and technology to drive process improvements and transformation.</li>
<li>Experience leading change and embedding new ways of working.</li>
<li>Ability to translate customer insights into business decisions and prioritised roadmaps.</li>
<li>Strong influencing skills to contribute to an engaging and collaborative work environment.</li>
<li>A positive, energetic, &ldquo;can‑do&rdquo; attitude.</li>
</ul>

Icelandair&rsquo;s policy promotes equality and diversity, and we encourage individuals of all genders to apply.

Please submit your application, including a CV and cover letter, no later than 11 January, 2026.


Icelandair leitar að forstöðumanni þjónustuupplifunar til að leiða öflugt og viðskiptavinamiðað teymi sem mótar ferðalag farþega Icelandair á öllum stigum þess. Markmiðið er að halda áfram að styrkja tengsl við viðskiptavini og efla traust og tryggð við þá, samhliða því að auka skilvirkni í allri þjónustu og upplifun. Þetta er stjórnendastaða innan viðskiptasviðs og heyrir undir framkvæmdastjóra þess sviðs.



Þjónustuupplifun Icelandair er alþjóðleg deild. Starfsfólkið telur yfir 200, þar af um 80 erlendis. Teymið ber ábyrgð á þjónustu við viðskiptavini, bókunum, kröfumálum, aðstoð við pakkaferðir, fyrirtækjaþjónustu, vörustjórnun og framúrskarandi þjónustu. Innan þjónustuupplifunar eru einnig vörueigendur teymanna sem bera m.a. ábyrgð á stafrænni vöruþróun.



Auk þess að leiða stórt alþjóðlegt teymi er forstöðumaður þjónustuupplifunar talsmaður viðskiptavina Icelandair sem kemur þörfum viðskiptavina á framfæri við stefnumótun.



Ábyrgðarsvið:


 - Móta stefnu Icelandair í upplifun viðskiptavina með því að nýta endurgjöf frá viðskiptavinum og starfsfólki.

 - Vera málsvari viðskiptavinarins með því að vega og meta áhrif á viðskiptavini, kostnað, flækjustig og rekstrarlega hagkvæmni.

 - Umbreyta innsýn í verkáætlunmeð skýrri forgangsröðun og mælanlegum árangri.

 - Leiða og þróa alþjóðlegt teymi og styðja við frumkvæði, ábyrgðarskyldu og framúrskarandi þjónustu meðal starfsfólks.

 - Betrumbæta núverandi verklög sem tryggja þjónustugæði, framleiðni og stjórnun mála sem koma upp.

 - Styrkja viðbrögð við röskunum og fyrirbyggjandi upplýsingagjöf við viðskiptavini til þess að tryggja skýrleika og samræmi.

 - Hafa áhrif á þverfagleg tengsl og vinna með öðrum deildum með það að markmiði að bæta sjálfvirkni og sjálfsafgreiðslu og heildarárangur.

 - Leiða ytri þjónustuaðila með sterkri stjórnun og skýrum væntingum.

 - Taka þátt í vöruþróun og tækifærum til aukatekna.




Hæfni og menntun:


 - Menntun sem nýtist í starfi.

 - Stjórnunarreynsla á sviði upplifunar viðskiptavina, þjónustu eða reksturs innan flugfélaga, ferðaþjónustu, hótel- og veitingageirans, fjarskipta eða annars þjónustuumhverfis með miklu álagi.

 - Hæfni til að leiða fjölbreytt teymi.

 - Reynsla af því að leiða breytingar og innleiða ný vinnubrögð.

 - Reynsla af notkun gagna og tækni til að knýja fram umbætur á ferlum ogumbreytingar.

 - Hæfni til að hafa áhrif til þess að stuðla að hvetjandi og samvinnuþýðu vinnuumhverfi.

 - Jákvætt, kraftmikið og lausnamiðað viðhorf.




Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og við hvetjum einstaklinga af öllum kynjum til að sækja um.



Umsóknir ásamt kynningarbréfi og ferilskrá óskast eigi síðar en 11. janúar 2026.



***



Icelandair is hiring a Director of Customer Experience to lead a high‑impact, customer-oriented team that shapes the full journey with Icelandair before, during, and after travel. The mission is to continuously strengthen customer trust and loyalty while driving efficiency and improving operational resilience across the entire customer experience. This senior role is within the Commercial division and reports to the Chief Commercial Officer.



Customer Experience at Icelandair is an international department of approximately 200 individuals, including around 80 colleagues abroad. The scope encompasses customer service and ticketing, claims, Icelandair packages support, corporate support, product management and service excellence as well as product owners responsible, among other areas, for digital product development.



Beyond leading a large international team, the role serves as Icelandair's voice of the customer bringing customer insights into strategic discussions.



Responsibilities


 - Shape Icelandair's customer experience strategy based on feedback from customers and employees.

 - Advocate for the customer by balancing cost, complexity, and operational feasibility.

 - Translate insights into a roadmap with clear priorities and measurable outcomes.

 - Lead a large international team, supporting a culture of initiative, accountability, and service excellence.

 - Continuously improve processes for service quality, productivity, and escalation management.

 - Strengthen disruption response and proactive customer communications, ensuring clarity and consistency.

 - Partner and influence cross-functionally to improve automation, self‑service, and end-to-end outcomes.

 - Manage external service partners with strong governance and clear expectations.

 - Contribute to product development and ancillary revenue opportunities.




Qualifications


 - Education fit for purpose.

 - Leadership experience in customer experience, service delivery, or operations within airlines, travel, hospitality, telecommunications, or other high‑volume service environments.

 - Proven ability to lead diverse and international teams.

 - Demonstrated use of data and technology to drive process improvements and transformation.

 - Experience leading change and embedding new ways of working.

 - Ability to translate customer insights into business decisions and prioritised roadmaps.

 - Strong influencing skills to contribute to an engaging and collaborative work environment.

 - A positive, energetic, “can‑do” attitude.




Icelandair’s policy promotes equality and diversity, and we encourage individuals of all genders to apply.



Please submit your application, including a CV and cover letter, no later than 11 January, 2026.

Forstöðumaður þjónustuupplifunar

***English below***
Icelandair &oacute;skar eftir kraftmiklum einstaklingum &iacute; spennandi og fj&ouml;lbreytilegt starf farangurs&thorn;j&oacute;nustunnar &aacute; Keflav&iacute;kurflugvelli. Icelandair &oacute;skar eftir a&eth; r&aacute;&eth;a starfsmenn &iacute; farangurs&thorn;j&oacute;nustu &aacute; Keflav&iacute;kurflugvelli fyrir vori&eth; 2026. Um er a&eth; r&aelig;&eth;a t&iacute;mabundin st&ouml;rf &iacute; sumar me&eth; m&ouml;guleika &aacute; &aacute;framhaldandi starfi. Starfi&eth; er vaktavinna, sveigjanlegar vaktir.Vi&eth; s&aelig;kjumst eftir einstaklingum sem eru tilb&uacute;nir a&eth; vinna &iacute; umhverfi &thorn;ar sem &ouml;ryggi, fram&uacute;rskarandi &thorn;j&oacute;nusta og lausnaleit eru h&ouml;f&eth; a&eth; lei&eth;arlj&oacute;si til a&eth; tryggja j&aacute;kv&aelig;&eth;a upplifun far&thorn;ega.
 H&aelig;fniskr&ouml;fur:
<ul data-offset-key="fb0i6-0-0">
<li data-block="true" data-editor="93gre" data-offset-key="fb0i6-0-0">St&uacute;dentspr&oacute;f &aelig;skilegt en ekki skilyr&eth;i</li>
<li data-block="true" data-editor="93gre" data-offset-key="d1nh7-0-0">R&iacute;k &thorn;j&oacute;nustulund og samskiptah&aelig;fni</li>
<li data-block="true" data-editor="93gre" data-offset-key="5n2lc-0-0">Mj&ouml;g g&oacute;&eth; enskukunn&aacute;tta og &thorn;ri&eth;ja m&aacute;l &aelig;skilegt</li>
<li data-block="true" data-editor="93gre" data-offset-key="kej5-0-0">G&oacute;&eth; t&ouml;lvukunn&aacute;tta</li>
<li data-block="true" data-editor="93gre" data-offset-key="6cacg-0-0">Sj&aacute;lfst&aelig;&eth;i og skipul&ouml;g&eth; vinnubr&ouml;g&eth;</li>
<li data-block="true" data-editor="93gre" data-offset-key="5go3k-0-0">19 &aacute;ra l&aacute;gmarksaldur</li>
<li data-block="true" data-editor="93gre" data-offset-key="6ncbu-0-0">Hreint sakavottor&eth;</li>
</ul>
Starfssvi&eth;:
<ul data-offset-key="fvg11-0-0">
<li data-block="true" data-editor="93gre" data-offset-key="fvg11-0-0">Sk&yacute;rsluger&eth; fyrir far&thorn;ega me&eth; seinka&eth;an e&eth;a skemmdan farangur</li>
<li data-block="true" data-editor="93gre" data-offset-key="d1bt-0-0">Undirb&uacute;ningur farangurs fyrir sending innanhlands og utan</li>
<li data-block="true" data-editor="93gre" data-offset-key="74uai-0-0">Almenn &thorn;j&oacute;nusta og uppl&yacute;singagj&ouml;f til far&thorn;ega</li>
<li data-block="true" data-editor="93gre" data-offset-key="qaho-0-0">A&eth;sto&eth; far&thorn;ega okkur fram&uacute;rskarandi &thorn;j&oacute;nustu</li>
<li data-block="true" data-editor="93gre" data-offset-key="49dr0-0-0">&Ouml;nnur tilfallandi verkefni</li>
</ul>
Stefna Icelandair er a&eth; stu&eth;la a&eth; jafnr&eacute;tti og fj&ouml;lbreytileika &aacute; me&eth;al starfsf&oacute;lks og hvetur einstaklinga af &ouml;llum kynjum til a&eth; s&aelig;kja um.
Ums&aelig;kjendur sem ver&eth;a valdir &iacute; starfi&eth; &thorn;urfa a&eth; lj&uacute;ka n&aacute;mskei&eth;i &iacute; starfs&thorn;j&aacute;lfun. Vinsamlegast sendi&eth; inn ums&oacute;kn og ferilskr&aacute;. Ums&oacute;knarfrestur er til 15. jan&uacute;ar 2026.
Ef &thorn;&ouml;rf er &aacute; frekari uppl&yacute;singum m&aacute; hafa sambandi vi&eth;: Daniele Tassone, Baggage Service Manager, <a href="mailto:danielet@icelandair.is" target="_blank" rel="noopener">danielet@icelandair.is</a> Ester Mar&iacute;t Arnbjarnard&oacute;ttir,Operational Support Specialist,<a href="mailto:svala@icelandair.is" target="_blank" rel="noopener">estera@icelandair.is</a>
****
Icelandair is looking for passionate individuals for the diverse roles of the Baggage Service Agent at Keflavik Airport. Icelandair wants to hire Baggage Service Agents for the summer season 2026. These are temporary positions with the possibility of continued employment. The work is shift-based with flexible hours.We are seeking individuals willing to work in an environment where safety, excellent customer service and problem solving is emphasized to guarantee our passengers a welcoming and positive experience.
 Qualifications:
<ul data-offset-key="6qi5j-0-0">
<li data-block="true" data-editor="c4qb8" data-offset-key="6qi5j-0-0">High-school diploma preferred</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="78mnl-0-0">Service-Minded attitude and communication skills</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="5t5gi-0-0">Excellent English skills and a second language desirable</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="1v2sq-0-0">Proficient computer skills</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="5dldg-0-0">Independent and organized</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="cc13n-0-0">Applicants must be at least 19 years old</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="8gmnq-0-0">Clean criminal record</li>
</ul>
Job details:
<ul data-offset-key="77ah2-0-0">
<li data-block="true" data-editor="c4qb8" data-offset-key="77ah2-0-0">Creating baggage irregularity reports for passengers with damaged or delayed luggage</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="sbqb-0-0">Preparing luggage for domestic delivery and expediting luggage to final destinations</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="jdma-0-0">Providing general service and information for passengers</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="7nqou-0-0">Providing exceptional level of customer service to our passengers</li>
<li data-block="true" data-editor="c4qb8" data-offset-key="abfu7-0-0">Other duties as requested</li>
</ul>
Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.
Applicants chosen for the role will have to complete a job training seminar. Please submit application and CV, Application deadline is January 15th, 2026
If you need further information, please contact: Daniele Tassone, Baggage Service Manager,&nbsp;<a href="mailto:danielet@icelandair.is" target="_blank" rel="noopener">danielet@icelandair.is</a> Ester Mar&iacute;t Arnbjarnard&oacute;ttir,Operational Support Specialist,<a href="mailto:svala@icelandair.is" target="_blank" rel="noopener">estera@icelandair.is</a>


***English below***

Icelandair óskar eftir kraftmiklum einstaklingum í spennandi og fjölbreytilegt starf farangursþjónustunnar á Keflavíkurflugvelli.
Icelandair óskar eftir að ráða starfsmenn í farangursþjónustu á Keflavíkurflugvelli fyrir vorið 2026. Um er að ræða tímabundin störf í sumar með möguleika á áframhaldandi starfi. Starfið er vaktavinna, sveigjanlegar vaktir.Við sækjumst eftir einstaklingum sem eru tilbúnir að vinna í umhverfi þar sem öryggi, framúrskarandi þjónusta og lausnaleit eru höfð að leiðarljósi til að tryggja jákvæða upplifun farþega.


Hæfniskröfur:


 - Stúdentspróf æskilegt en ekki skilyrði

 - Rík þjónustulund og samskiptahæfni

 - Mjög góð enskukunnátta og þriðja mál æskilegt

 - Góð tölvukunnátta

 - Sjálfstæði og skipulögð vinnubrögð

 - 19 ára lágmarksaldur

 - Hreint sakavottorð


Starfssvið:


 - Skýrslugerð fyrir farþega með seinkaðan eða skemmdan farangur

 - Undirbúningur farangurs fyrir sending innanhlands og utan

 - Almenn þjónusta og upplýsingagjöf til farþega

 - Aðstoð farþega okkur framúrskarandi þjónustu

 - Önnur tilfallandi verkefni


Stefna Icelandair er að stuðla að jafnrétti og fjölbreytileika á meðal starfsfólks og hvetur einstaklinga af öllum kynjum til að sækja um.

Umsækjendur sem verða valdir í starfið þurfa að ljúka námskeiði í starfsþjálfun.
Vinsamlegast sendið inn umsókn og ferilskrá. Umsóknarfrestur er til 15. janúar 2026.

Ef þörf er á frekari upplýsingum má hafa sambandi við:
Daniele Tassone, Baggage Service Manager, danielet@icelandair.is
Ester Marít Arnbjarnardóttir,Operational Support Specialist,estera@icelandair.is

****

Icelandair is looking for passionate individuals for the diverse roles of the Baggage Service Agent at Keflavik Airport.
Icelandair wants to hire Baggage Service Agents for the summer season 2026. These are temporary positions with the possibility of continued employment. The work is shift-based with flexible hours.We are seeking individuals willing to work in an environment where safety, excellent customer service and problem solving is emphasized to guarantee our passengers a welcoming and positive experience.


Qualifications:


 - High-school diploma preferred

 - Service-Minded attitude and communication skills

 - Excellent English skills and a second language desirable

 - Proficient computer skills

 - Independent and organized

 - Applicants must be at least 19 years old

 - Clean criminal record


Job details:


 - Creating baggage irregularity reports for passengers with damaged or delayed luggage

 - Preparing luggage for domestic delivery and expediting luggage to final destinations

 - Providing general service and information for passengers

 - Providing exceptional level of customer service to our passengers

 - Other duties as requested


Icelandair upholds a policy of promoting equality and diversity within its workforce,encouraging individuals of all genders to apply for this position.

Applicants chosen for the role will have to complete a job training seminar.
Please submit application and CV, Application deadline is January 15th, 2026

If you need further information, please contact:
Daniele Tassone, Baggage Service Manager,
danielet@icelandair.is
Ester Marít Arnbjarnardóttir,Operational Support Specialist,estera@icelandair.is