Travelshift

Travelshift is the builder of Guide to Iceland, Guide to the Philippines, and Icelandic Photo tours. We help travelers experience the best time of their lives and small businesses achieve sustainable growth. The company was founded in 2012 and is widely acknowledged as the fastest-growing startup in the history of Iceland. Our goal has always been to add value to travelers and suppliers alike. With our latest product, Guide to Europe, we offer a complete vacation in one booking. Our Vision: Our vision is to transform the travel industry by improving trip planning, so people can experience better vacations and enjoy happier lives. Our Culture: We work hard, and we play hard. Our team consists of highly qualified specialists who are proud of their work and know how to celebrate it. We always welcome new talent, so if you want to be a part of our amazing team and build this groundbreaking product please apply for our open positions.

About

Sales & Travel Agent – Downtown Reykjavík Office

Job Title: Sales & Travel Agent – Downtown Reykjavík Office

Start Date: September 2025

Location: Downtown Reykjavík, Iceland

Employment Type: Full-time, Shift-based

About the Role

We are seeking enthusiastic Sales & Travel Agents to join our vibrant downtown Reykjavík sales office. In this role, you’ll be the face of our company—helping travelers plan unforgettable trips in Iceland and across Europe while delivering outstanding customer service.

You will work in rotating shifts, with some starting as early as 8:00 AM and others finishing as late as 8:00 PM. This is an exciting opportunity for individuals who know Iceland and Europe well, thrive in sales, and enjoy creating tailor-made travel experiences.

Helstu verkefni og ábyrgð

Key Responsibilities:

• Welcome and assist walk-in customers, phone inquiries, and online leads.

• Provide expert advice on destinations, tours, and activities in Iceland and Europe.

• Match travelers with the best experiences based on their interests and budget.

• Drive sales through upselling and cross-selling tours, activities, vacation packages, and travel services.

• Process bookings accurately and efficiently using our booking systems.

• Maintain in-depth knowledge of Icelandic and European travel trends, attractions, and seasonal highlights.

• Resolve customer questions and issues with professionalism and care.

• Work collaboratively with the sales team to achieve monthly sales targets.

Menntunar- og hæfniskröfur

Requirements:

• Strong knowledge of travel in Iceland and Europe – including nature, culture, and popular attractions.

• Proven sales experience (preferably in travel, tourism, or retail).

• Excellent communication skills in English; additional languages (especially Icelandic, German, French, Spanish, or Chinese) are an advantage.

• Customer-focused mindset with a passion for helping travelers.

• Ability to work shifts between 8:00 AM and 8:00 PM, including weekends.

• Comfortable using booking and sales software.

Fríðindi í starfi

What We Offer:

Competitive base salary + sales incentives.
A fun and dynamic work environment in the heart of Reykjavík.
Comprehensive training on products, booking systems, and customer service.
Opportunities for career growth in Iceland’s and Europe’s largest travel marketplace.
Free tours and travel experiences.
Free parking
Free lunch
Phone
Home Internet