Rapyd Europe hf.
Rapyd Europe hf.
Rapyd Europe hf.

NOC Specialist

Rapyds NOC team is searching for a new team member to join their team in Iceland. The NOC team operates on 24/7 shifts. As an NOC Specialist, you will be responsible for all support and technical-related queries for Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved, and monitoring systems. Please note, this is a temporary position.

Helstu verkefni og ábyrgð
  • Managing NOC daily tasks 
  • Troubleshooting to resolve or replace in instances where these cannot be resolved
  • Become the first escalation process for any technical issues
  • Working closely with internal partners to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps, and Products team for problem-solving and escalations
Menntunar- og hæfniskröfur
  • Experience in T1 technical support teams and/or NOC teams 
  • Experience with SaaS products
  • Knowledge of API, bug reporting tools AWS dashboard experience in the payments industry is an advantage
  • Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira, and Confluence is an advantage.
  • Strong debuggability skills with multiple tools
  • Great technical writing and verbal communication skills
  • Excellent communication skills in English and Icelandic
Auglýsing birt6. september 2024
Umsóknarfrestur23. september 2024
Tungumálahæfni
ÍslenskaÍslenskaFramúrskarandi
EnskaEnskaMjög góð
Staðsetning
Dalshraun 3, 220 Hafnarfjörður
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