Night Shift Receptionist

Front Desk Operations: Greet guests warmly, check them in/out efficiently, and provide assistance with inquiries and requests. 

Customer Service: Ensure exceptional customer service by addressing guest needs, resolving issues promptly, and maintaining a positive and professional demeanour. 

Phone and Email Communication: Handle incoming calls and emails with professionalism, directing inquiries to the appropriate departments and ensuring accurate information is provided. 

Reservation Management: Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies. 

Payment Processing: Handle guest payments, maintain accurate records, and coordinate with the finance department as necessary. 

Collaboration: Work closely with other hotel departments to ensure smooth communication and guest satisfaction. 

Conduct nightly audits to reconcile daily transactions and ensure accuracy in financial records. 

Previous customer service / hospitality experience preferred. 

Good computer skills for efficient task management. 

Exceptional attention to detail and organizational skills. 

Outstanding communication and multitasking abilities. 

Excellent written and verbal skills in English. 

Ability to work collaboratively in a team environment. 

Experience with the property management system Godo is preferred.