Inside Sales Agent

Responsibilities:

Sales Engagement:

• Respond promptly to inbound inquiries from potential customers via email, website, and other communication channels.
• Engage with customers to understand their needs, answer their questions, and provide information about our products and services. 

Relationship Building:

• Build and maintain strong relationships with customers to earn their trust and loyalty.
• Tailor solutions to meet individual customer needs and provide exceptional service.

Sales Conversion:

• Utilize persuasive and consultative sales techniques to guide potential customers through the sales process and achieve revenue targets.
• Collaborate with the sales team to close deals and maintain a high conversion rate.

Product Knowledge:

• Maintain up-to-date knowledge of the company's products and services to effectively convey their value to potential customers.
• Continuously update and share product information with potential customers.

Sales Documentation:

• Accurately record customer information, interactions, and sales details in the CRM system.
• Generate quotes and proposals as needed to facilitate the sales process.

Follow-Up:

• Follow up with potential customers to ensure a high level of customer satisfaction and address any additional questions or concerns.

Communication Skills:

• Strong written and verbal communication skills to effectively engage with potential customers.

Customer Focus:

• Customer-centric mindset with a genuine interest in understanding customer needs.

Sales Techniques:

• Basic understanding of persuasive and consultative sales techniques.

Relationship Building:

• Ability to build and maintain strong customer relationships, fostering trust and loyalty.

Product Knowledge:

• Quick learner with the ability to acquire and retain knowledge about products and services.

CRM Proficiency:

• Basic proficiency in using CRM systems to accurately record customer interactions and sales details.

Adaptability:

• Ability to tailor solutions to meet individual customer needs in a dynamic environment.

Team Collaboration:

• Willingness to collaborate with the sales team to achieve revenue targets and maintain a high conversion rate.

Organization Skills:

• Detail-oriented with the ability to generate accurate quotes and proposals and maintain organized sales documentation.

• Flexible working hours;
• Subsidized lunch in the canteen;
• Health grant and other grants through SSF union;
• Work computer;
• Excellent morale and an active employee association