General Manager / Housekeeper

We are seeking a reliable, highly organized, and motivated General Manager to take overall responsibility for the day-to-day operations of our apartment hotel and guesthouse in Akureyri.

The General Manager will play a key role in ensuring that all properties operate efficiently, maintain consistently high standards, and provide guests with a professional, comfortable, and welcoming experience.

The role includes overseeing housekeeping and daily operations, coordinating and supervising staff, preparing work schedules, assigning responsibilities, monitoring the condition and presentation of the properties, and ensuring that apartments and guest areas are fully prepared for arrivals. The General Manager will also be responsible for maintaining effective communication between housekeeping, customer service, maintenance, and other relevant parties.

The successful candidate will have strong organizational and leadership skills, be comfortable taking ownership of daily operations, and have the ability to identify and resolve issues efficiently. Attention to detail, reliability, flexibility, and a hands-on approach are essential, as the position requires both effective management and a willingness to assist with operational tasks when necessary.

We are looking for someone who takes pride in maintaining high standards, can lead and support a team effectively, and understands the importance of delivering a consistently high-quality guest experience.

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Responsibilities:

Oversee the daily cleaning and housekeeping operations of all apartments, guest rooms, common areas, and shared facilities.
Coordinate and supervise housekeeping staff, including assigning daily tasks, monitoring performance, and ensuring cleaning schedules are followed.
Ensure all apartments and guest rooms are cleaned, prepared, and presented to a consistently high standard before guest arrivals.
Oversee the changing of bed linen, towels, and other guest supplies, ensuring rooms are fully prepared for incoming guests.
Manage laundry operations, including washing, drying, folding, organizing, and maintaining appropriate stock levels of linen and towels.
Carry out regular quality-control inspections of apartments, guest rooms, common areas, and outdoor areas to ensure cleanliness and presentation standards are maintained.
Monitor and maintain the overall condition and cleanliness of the properties and surrounding outdoor areas.
Identify and report damages, maintenance requirements, missing items, or other issues, and coordinate necessary follow-up when required.
Manage inventory levels and arrange the purchasing of cleaning supplies, toiletries, breakfast products, linen, and other operational necessities.
Ensure apartments, guest rooms, and shared areas are properly stocked with all required supplies and amenities.
Coordinate day-to-day housekeeping activities based on arrivals, departures, occupancy levels, and operational priorities.
Communicate effectively with customer service, guests, maintenance personnel, and other team members to ensure smooth daily operations and a high level of guest satisfaction.
Assist with guest-related matters and resolve operational issues promptly and professionally when required.
Support and oversee the general day-to-day operation of the apartment hotel and guesthouse, ensuring that established procedures, service standards, and quality expectations are consistently maintained.

Requirements:

previous cleaning experience is an advantage.
good level of English.
ability to work independently and take initiative.
strong attention to detail.
responsible, punctual, and trustworthy.
able to work efficiently under time pressure, especially on check-in/check-out days.
positive attitude and professional manner.
driving licence is an advantage.

We Offer: