Customer Success Specialist

Join Abler and help us empower customers through exceptional support and meaningful solutions!We are looking for a passionate Customer Success Specialist to join our team and be the first point of contact for our valued customers. In this role, you will play a critical part in ensuring our users have an exceptional experience with our products and services. Your ability to problem-solve, communicate clearly, and understand our customers’ needs will make a direct impact on our success. This is not just about resolving issues— it’s about building strong, lasting relationships with our customers, being their advocate, and ensuring they feel supported every step of the way.
About the Role

As a Customer Success Specialist you will play a pivotal role in ensuring Abler’s customers have a seamless, positive experience with our SaaS solutions. This position is designed to provide first-class support by addressing customer needs, solving technical challenges, and fostering long-term customer satisfaction.

Your work will directly impact how customers perceive and interact with our products, helping us maintain strong relationships while improving onboarding, support processes, and overall customer happiness. As the first point of contact, you’ll embody our commitment to delivering value and excellence.

Abler is rapidly growing which will give you the opportunity to grow with us.

Office Location: Reykjavik, Iceland

Key Responsibilities:

• Customer Support: You will engage directly with customers in Abler's support center, addressing incoming user inquiries and requests. By having live conversations with users and staying in tune with the market, you’ll gain valuable insights into the problems that need solving. You will analyze the most common issues and propose actions to eliminate them.
  
  

• Improving and Maintaining Support Material: You will maintain and create support material in the form of articles and visual content. Abler is a powerful platform, and we have a strong collection of help articles and videos that users rely on to get the most out of the system. You’ll play a key role in expanding and refining these resources.

Qualifications

• Knowledge and experience using Abler is required.
• Excellent knowledge of English and Icelandic is essential.
• Education and experience relevant to the role.
• Strong computer skills.
• Excellent communication skills, customer-focused mindset, and a drive for continuous improvement.
• Ability to analyze problems and develop solutions with a proactive and independent approach.

🏠 About us:

Sport Matters!

At Abler, our mission is to empower sports organizations by streamlining their operations and creating a better working environment for all stakeholders through innovative SaaS solutions.

We believe that these areas are critical for building sustainable, resilient organizations that make a meaningful impact on people and communities through sports.

As a rapidly growing team of 30 globally diverse individuals, we value commitment, diversity of thought, and radical candor. We thrive on challenges, embrace pushing boundaries, and draw strength from our collective efforts. Backed by exceptional investors and with a proven track record in our domestic market, we are poised for exciting expansion onto the international stage.

Our spacious offices at Höfðabakki 9c foster a collaborative, innovative culture, offering all the tools you need, a well-stocked kitchen with healthy snacks, and an active employee organisation (“starfsmannafélag”) hosting regular events and team-building activities.

❤️ What we value:

We are in search of individuals who are not only highly skilled and talented but, more importantly, possess the right mindset. While qualifications and experience are important, we firmly believe that a growth mindset and dedication to excellence are the most critical driving forces behind long-term success.

The right mindset empowers you to rapidly acquire proficiency and deliver significant value. It fuels the determination to overcome challenges, push the boundaries of innovation, and inspire colleagues to go from good to great, achieving remarkable results together.

We are not looking for someone seeking a comfortable or "cozy" job. Instead, we want individuals who are driven to make a meaningful impact in their work, embrace challenges, and are passionate about contributing to a mission that matters. If you thrive in an environment where your efforts truly make a difference, we want you on our team.