
Flóra Hotels
Flóra Hotels is operated by an experienced and passionate team that emphasizes exceptional service and personalized experiences. Our team comprises seasoned managers, specialists in service, marketing, revenue management, and wines, along with a robust cleaning crew and craftsmen ensuring beautiful and comfortable facilities. We work together to create unforgettable stays for all our guests.
Our Properties:
Reykjavík Residence Hotel: Operating since 2011 in 101 Reykjavík, this establishment offers elegant hotel apartments in beautifully renovated buildings on Hverfisgata, Lindargata, Vatnsstígur, and Veghúsastígur. Many of our buildings are historically significant, and during renovations, their original appearance has been preserved, honouring their history.
ODDSSON Midtown Hotel: Located at Grensásvegur 16a, this hotel focuses on affordable accommodation. It opened in 2019, with operations under our management since 2020.
ODDSSON Downtown Hotel: Situated at Háteigsvegur 1, 105 Reykajvík, is the perfect place for exploring the city center. Cozy rooms, all with kitchenette. It opened in 2024.
201 Hótel: Situated in Kópavogur, 201 district. The hotel offers 102 rooms, from cozy single rooms to spacious family suites. Ample parking.
Tower Suites Reykjavík: A luxury accommodation on the top floor of Katrínartún 2, offering stays in 8 suites. Operations began in 2016 and have been under our management since 2018.
Port9 Wine Bar: A hidden gem at Veghúsastígur 9, pioneering in its field and Reykjavík's oldest operating wine bar since 2016. In-port9 imports light wines from Europe, with operations starting in 2023.
Flóra Hotels is owned by Íslensk fjárfesting.

Customer Journey Manager
The Customer Journey Manager is responsible for designing, implementing, and optimizing the end-to-end guest experience — from discovery and booking through post-stay engagement. This role blends creative marketing strategy with hands-on guest insights to strengthen brand reputation, drive direct bookings, and ensure every touchpoint reflects our values and standards.
The Customer Journey Manager reports to the Director of Revenue and Marketing.
Helstu verkefni og ábyrgð
- Oversee the full customer journey: discovery, booking, pre-arrival, stay, and post-stay experience.
- Ensure consistent customer communication (emails, confirmations, reviews, loyalty messaging).
- Manage online presence — website, social media, sales platforms, and digital reputation.
- Creating and/or taking part in various marketing campaigns.
- Track guest feedback on all platforms (Surveys, Google, TripAdvisor, sales platforms).
- Coordinate with operations to fix any recurring guest issues or service gaps.
- Work with the revenue team to align promotions with demand and pricing.
- Report on guest satisfaction, online performance, and marketing results.
Menntunar- og hæfniskröfur
- Minimum 3 + years of experience in a similar role
- Driven mindset and just do it attitude
- Strong communication and digital marketing skills
- Organized, proactive and service focused
- Strong analytical skills
- Proficiency in English, both written and spoken
- Experience in the travel industry is not necessary
Auglýsing birt23. október 2025
Umsóknarfrestur3. nóvember 2025
Tungumálahæfni
EnskaNauðsyn
ÍslenskaValkvætt
Staðsetning
Hagasmári 3, 201 Kópavogur
Starfstegund
Hæfni
DrifkrafturEmail markaðssetningFagmennskaFrumkvæðiÍmyndarsköpunMarkaðssetning á netinuSjálfstæð vinnubrögðSkilgreining markhópaSkipulagTextagerðVörumerkjastjórnun
Vinnuumhverfi
Starfsgreinar
Starfsmerkingar
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