Hotel Receptionist

Responsibilities: 

• Front Desk Operations: Greet guests warmly, check them in/out efficiently, assist with inquiries and requests, and other tasks. 

• Customer Service: Ensure exceptional customer service by addressing guest needs, resolving issues promptly, and maintaining a positive and professional manner according to our hotel´s standards. 

• Phone and Email Communication: Handle incoming calls and emails professionally, directing inquiries to the appropriate departments and ensuring that information is provided. 

• Reservation Management: Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies. 

• Information Dissemination: Provide guests with information about hotel amenities, local attractions, and events to enhance their overall experience. 

• Payment Processing: Handle guest payments, maintain accurate records, and coordinate with the finance department as necessary. 

• Collaboration: Work closely with other hotel departments to ensure smooth communication and guest satisfaction. 

Qualifications: 

• Excellent communication and interpersonal skills. 

• Strong organisational, problems-solving, and multitasking abilities. 

• Customer-focused mindset with a friendly and approachable manner. 

• Ability to handle challenging situations with professionalism and composure. 

• Previous experience in customer service or hospitality is a plus. 

• Proficient in both independent work and collaborative team environments. 

• Proficient in basic computer applications and hotel management software.

Job benefits: 

• Free meals during the working hours 

• Discounts on services at our hotel, restaurant, and SPA (20%)