Duty Level Manager

Description of Position

Oversees and directs Administration, Front End, Merchandising, or Receiving Department and other areas of the business

Tasks and Responsibilities

• Develops, counsels, trains and directs area managers, supervisors and other department personnel. Makes recommendations for hiring and terminations. Drafts and participates in presentation of employee performance evaluations. Reviews employee time card

• Reviews department budget/sales/productivity figures. Develops and implements plans for special promotions and increasing department productivity. Assesses department training, staffing and scheduling needs.

• Provides and ensures prompt and courteous member service. Responds to member and employee concerns using problem-solving skills, tact and discretion. Makes decisions based on the company mission statement, and responds to emergency situations.

• Observes employee paperwork and performance to ensure that proper department procedures are followed.

• Oversees department maintenance and repair of fixtures and equipment and supply requisition.

• Implements and upholds safety and security procedures

• Assists in department duties as needed