The Reykjavik EDITION

The World’s Hottest Hotel Brand” -Forbes WE ARE HIRING FOR THE SUMMER 2025- join our team and create a magical experience. EDITION is a new, unique, original experience created through a partnership between world renowned boutique hotelier Ian Schrager and global hospitality leader, Marriott International. Dare to follow your passions. Apply now or contact us at [email protected] to learn more about The Reykjavik EDITION. The Reykjavik EDITION The Reykjavik EDITION brings the first 5-star modern luxury experience to one of the world’s greenest, cleanest and safest capitals. Located in the heart of Reykjavik by Old Harbor port, the hotel is few steps away from Harpa Conference center and Laugavegur Street. The Reykjavik EDITION features 253 guest rooms including 25 suites with iconic views of mountains and the ocean. The hotel’s design includes 2 restaurants; a specialty restaurant with an outdoor terrace between the port and Harpa and a rooftop venue overlooking Reykjavik. The Reykjavik EDITION features a signature cocktail bar and a night club, custom designed spa with 3 treatment rooms, state-of-the-art-gym and 552 sqm of event space with a ballroom, board room and 3 meeting studios. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar! But to create this magical experience, we need you. We invite you to join us today.

About

Front Office Supervisor

Welcome to the first truly global luxury lifestyle hotel brand.

At The Reykjavik EDITION you will find an impressive line-up of restaurants and bars. Among these is a hotel’s signature restaurant Tides, a rooftop destination with scenic views, a vibrant lobby lounge, an intimate cocktail bar, Tides bakery and café and a first-of-its-kind social spa.

POSITION SUMMARY

As a key front of house representative of the Front Office team the Supervisor is responsible for supervising the hosting of our guests and ensure every guest receives a personalized unique original experience.

Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Helstu verkefni og ábyrgð

Process all guest check-ins, verify guest identity, form of payment, assign rooms, and activate/issue room keys.
Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Assist management in training, evaluating, counseling, motivating and coaching employees.
Maintain confidentiality of proprietary materials and information.
Welcome and acknowledge guests; anticipate and address guests’ service needs
Perform other reasonable job duties as requested by Supervisors.

Menntunar- og hæfniskröfur

Excellent interpersonal service skills and organizational skills to plan time effectively.
Previous experience in a Front Office role within a busy department
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Flexible schedule with the ability to work all shifts, weekends and holidays.

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