Hótel Vík í Myrdal

Hótel Vík í Myrdal er nýlegt og glæsilegt hótel. Þægilegur veitingastaður er á hótelinu ásamt bar, líkamsrækt, fundarsölum ofl. Við leggjum mikla áherslu á ráðningarferlið til að hópurinn okkar samanstandi af því besta sem býðst hverju sinni.

About

Front Desk Agent / Day shift (Long-term)

Hotel Vík in Mýrdal is hiring Front Desk Agent for Day Shift to start in December.

We are looking for an experienced person at the Front Desk, with excellent customer service and communication skills, a strong and positive person with great personality and confidence, a team player, with excellent English written and spoken skills (any other language is a plus), and willingness to help and to find solutions to problems. Experience in Godo reservation systems is a plus.

Main tasks and responsibilities

Welcoming and greeting guests, check-in and check-out procedures, and assigning rooms;
Booking department (answering e-mails, confirming group reservations, individual bookings), answering phone calls;
Provide information about the hotel, available rooms, rates, and amenities;
Take payment from customers (for accommodation and extra charges);
Resolve guest complaints in a professional and efficient manner ensuring the most effective solutions are found.
Concierge service (dinner reservations, recommend/booking local tours, attractions in Iceland, etc);
Communicating with other internal departments to ensure guest satisfaction;
Selling souvenirs, postcards, stamps, etc;
Performing duties on a daily checklist;

Educational and skill requirements

Strong and positive person with great character and confidence
Excellent customer service and communication skills
Ability to work well under pressure
Experience in Front Desk/Reception
Experience in Godo PMS system is a plus
Good problem-solving skills
Excellent written and spoken English (any other language is a plus)
Willingness to help and to find solutions to problems
Team spirit

Job benefits

Free meals during the working hours
Accommodation is provided for a fee
Full-time position for a long-term period

We are looking for experienced receptionists/front desk agents, strong, responsible, and positive persons, with great personalities and confidence. If you feel that you are the right candidate, please send your CV with or without a recommendation letter to diana@stayinvik.is

Advertisement published22. November 2024

Application deadline29. November 2024

Language skills