Front Desk Agent
We are looking for a motivated, service-driven front desk agent to join our team. This is a fast-paced customer-facing role for someone who enjoys helping people, solving problems, and going the extra mile to deliver excellent service.
The ideal candidate is professional, reliable, sales-minded, and comfortable working a 2-2-3 shift pattern, including weekends, evenings, and public holidays as needed.
What We Are Looking For
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A team player with a strong work ethic
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Someone who is proactive, responsible, and customer-focused
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A person who takes pride in delivering excellent service
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Someone who can think on their feet and handle challenges with confidence
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A candidate who is ready to represent the company in a professional and positive way
We Offer
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A dynamic and supportive working environment
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Full training and ongoing support
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Opportunities for growth and development
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Competitive salary
- Welcome customers in a friendly and professional manner
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Handle vehicle reservations, rentals, returns, and extensions
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Explain rental terms, insurance options, and additional services clearly
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Complete rental agreements and process payments accurately
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Inspect vehicles at pick-up and return, recording any damage or issues
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Coordinate with the operations, cleaning, and fleet teams to ensure vehicles are ready on time
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Respond to customer questions, concerns, and complaints efficiently and professionally
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Upsell relevant products and services such as insurance upgrades, GPS, child seats, or additional driver options
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Keep the reception area organized and maintain accurate customer and booking records
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Deliver a high standard of customer service at all times
- Drive customers to and from the airport when needed
- Previous experience in customer service, reception, hospitality, travel, or car rental is preferred
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Strong communication and interpersonal skills
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Positive attitude and willingness to go above and beyond for customers
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Ability to stay calm and professional in a busy environment
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Good computer skills and confidence using booking systems
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Strong attention to detail and accuracy with paperwork and payments
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Flexible and dependable, with willingness to work a 2-2-3 shift schedule
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Good spoken and written English; additional languages are an advantage
- Valid driver’s license
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Clean criminal record
English
