24/7 Service Center Representatives

Are you a service-minded professional who thrives in dynamic environments? Iceland Travel is looking for enthusiastic and dependable team members to join our brand-new 24/7 Service Center in Reykjavík. As a crucial link between travelers and their unforgettable Icelandic experience, you’ll play an essential role in supporting customers around the clock.

This is a shift-based role with 12-hour shifts on a 5/5/4 rotation (07:00–19:00 or 19:00–07:00), offering you extended time off between rotations to recharge.

This is a new role within the company, giving you the opportunity to help shape how we provide round-the-clock support to our guests and partners.

Key responsibilities

• Respond to incoming calls from travelers, suppliers, and partners

• Respond to e-mails and process bookings

• Handle unforeseen changes to travel plans

• Monitor weather and safety conditions

• Share information clearly and efficiently

• Support departments with various tasks as needed

What we’re looking for

• You’re proactive, detail-oriented, and enjoy solving problems

• You’re able to work independently and take initiative

• You have excellent communication and customer service skills

• You’re fluent in English, both written and spoken

• Speaking Icelandic or another language is a plus

• You have strong computer skills and are confident using travel-related systems

• Experience in the travel industry is an advantage

What we offer

You’ll be based in our Reykjavík office, currently located at Skógarhlíð 12. Later this year, we’re moving to a brand-new office space at Suðurlandsbraut 34.

Iceland Travel is a leading brand in Iceland’s tourism industry, and we’re part of Travel Connect, a house of travel brands. We foster a friendly and supportive atmosphere where we truly look out for each other. Our open and modern work environment encourages collaboration, and our team of around 90 professionals shares a passion for Icelandic travel, working together with trust, positivity, and respect. We care about your well-being, growth, and success, and we’re committed to sustainability. Our operations are certified by Travelife for both quality and environmental responsibility.

How to apply

Apply through Alfred.is before May 4, 2025.

We are committed to equal opportunity and welcome applications from all qualified individuals, regardless of gender, identity, or background.

For more information about the role, please contact Ingunn Grétarsdóttir at [email protected].