Sölu- og bókanafulltrúi / Sales and booking representative

Sales and booking representative

We are looking for a Sales & Booking Representative to join us in building and shaping the guest journey at Laugarás Lagoon, a brand-new geothermal bathing destination in the heart of Laugarás – where nature, wellbeing, and unforgettable experiences come together.

In this versatile role, you will handle bookings and inquiries from guests, travel agents, and partners. You’ll manage reservations and sales systems while ensuring that every guest interaction is warm, professional, and contributes to an outstanding overall experience. The position involves shift work.

 Key Responsibilities

• Handling bookings and guest inquiries via phone, email, and booking systems
• Managing sales platforms and daily reservation processes
• Presenting and promoting the company’s services and experiences
• Building and maintaining strong relationships with clients and partners
• Communicating with both domestic and international customers
• Participating in promotional events and campaigns when needed
• Collaborating across teams and departments to ensure a seamless customer journey
• General administrative tasks related to bookings and sales

 Qualifications & Experience

• Experience in sales and/or booking coordination is an advantage
• Strong computer skills (e.g. booking systems, CRM platforms, Microsoft Office)
• Excellent Icelandic and English skills, both written and spoken (other languages a plus)
• Strong communication skills and a passion for customer service
• Highly organized, detail-oriented, and structured in your work
• Positive attitude, drive, and flexibility in a dynamic work environment

 We’re looking for someone who…

• Enjoys working in customer service and building relationships
• Works well both independently and as part of a team
• Is solution-oriented and can remain calm under pressure
• Wants to contribute to an exceptional guest experience
• Flexible weekly schedule including some weekend shifts
• Has a driving license

What We Offer

• A unique opportunity to help build a new destination in a remarkable location in South Iceland
• Staff accommodation available near the workplace
• Opportunities for training and career development
• A vibrant and welcoming work environment within the tourism industry
• Free access to the services of Laugarás Lagoon