RVX Productions ehf.

RVX is an Icelandic VFX company that creates world-class visual effects for feature film, commercials and television that amaze and inspire audiences around the globe. With over 15 years of industry experience we’ve had the great fortune to be part of some amazing projects which have received numerous awards including BAFTA Awards, Visual Effects Society Awards and Television Academy Emmy nominations.

About

Technical Support Engineer

We are looking for a hands-on Technical Support Engineer who enjoys working across tech support, Linux systems, and production infrastructure to join our VFX studio in Reykjavík.

The role focuses on supporting artists, Linux workstations, render farm nodes, remote workflows, and the technical systems used in daily production.
It is a varied and practical position, combining day-to-day support with troubleshooting, documentation, hardware maintenance, and infrastructure support.

The position is on-site in Reykjavík and starts as a fixed-term six-month contract, with the possibility of extension. This role would suit someone with a few years' experience or a recent graduate.

Main tasks and responsibilities

Support artists day-to-day —troubleshoot Linux environments, permissions, DCC software, accounts, licenses, and shared storage.
Set up, deploy, and maintain Linux workstations, peripherals, render nodes, servers and studio hardware
Keep remote artists productive by addressing issues with VPN, remote desktop (NICE DCV, NoMachine, xrdp), authentication, and access.
Assist with testing and deployment of pipeline and production tool updates
Reproduce and document artist-reported technical issues for developers
Write Python and shell scripts to automate recurring tasks and improve operations
Contribute to Ansible workflows, internal runbooks, notes, and troubleshooting documentation
Provide backup coverage for day-to-day IT operations
Participate in occasional after-hours support during production peaks when needed

Educational and skill requirements

Working knowledge of Linux — filesystems, permissions, processes, log files, kernel and driver updates
Hands-on experience with hardware troubleshooting and workstation setup
Working knowledge of networking fundamentals — IP, DNS, routing, and troubleshooting connectivity issues
Working knowledge of Python
Structured and calm approach to troubleshooting
Willingness to document solutions and improve repeatable processes

Additional Experience Considered an Advantage

Experience from VFX, animation, post-production, games, broadcast, or a similar technical production environment
Experience with Deadline, OpenCue, or another render manager
Experience with NVIDIA drivers on Linux
Hands-on experience with enterprise networking — Cisco environment a plus
Software development experience and QA testing
Experience with Ansible, Git, CI/CD, Docker, Podman, or similar tools
Experience with Zabbix, Graylog, or similar monitoring/logging tools
Familiarity with AYON or other VFX pipeline systems
Experience supporting mixed Linux and Windows environments