Wise lausnir ehf.

Wise er leiðandi upplýsingatæknifyrirtæki sem sérhæfir sig í þróun, þjónustu og innleiðingu á breiðu úrvali viðskipta- og rekstrarlausna. Wise þróar og býður lausnir sem á skilvirkan máta hjálpa fyrirtækjum að stýra fjármálum sínum og rekstri á hagkvæman hátt og öðlast þannig samkeppnisforskot. Wise þjónustar breiðan hóp viðskiptavina hjá yfir 1000 fyrirtækjum af öllum stærðum og gerðum. Hjá Wise starfa tæplega 200 sérfræðingar á starfsstöðvum félagsins í Reykjavík og á Akureyri. Við erum fjölbreyttur hópur fólks sem eigum það sameiginlegt að brenna fyrir upplýsingatækni, nýsköpun og árangri viðskiptavina. Wise er fjölskylduvænn, lifandi og skemmtilegur vinnustaður þar sem leitast er við að auka fjölbreytileika í ráðningum. Við leggjum áherslu á hvetjandi starfsumhverfi með markvissri fræðslu og þjálfun, að starfsfólki líði vel í vinnunni og að starfsandi sé eins og best verður á kosið. Jafnframt er boðið upp á samgöngu- og heilsustyrk til starfsmanna. Fyrirtækið býður upp á samkeppnishæf laun og hlaut jafnlaunavottun 2021 og viðurkenningu FKA Jafnvægisvogarinnar 2022.

About

Service Delivery Manager

Are you a proactive leader who thrives in a dynamic environment? Do you excel in building efficient processes and fostering strong customer relationships? Join our team as a Service Delivery Manager, where you´ll play a pivotal role in optimizing service delivery and shaping a culture that puts our customers at heart of everything we do.

What a Service Delivery Manager will do:

As a Service Delivery Manager, you will lead customer excellence by fostering a culture focused on customer satisfaction and loyalty. You will drive continuous improvement by analyzing service performance metrics, identifying growth opportunities, and implementing impactful changes.

Your role will enhance and optimize service processes to maximize efficiency and ensure smooth service delivery. You will collaborate closely with various departments, aligning workflows with company objectives and customer needs. You will maintain transparent, regular, and proactive communication with customers and internal stakeholders as a central communication point. Additionally, you will oversee incident and change management processes to ensure seamless and effective service transitions.

What we are looking for

Bachelor's degree in business, IT, or related fields or equivalent work experience.
Experience with IT Service Management (ITSM) and ITIL
Demonstrated success in a leadership or team management role, with the ability to inspire and motivate.
Excellent communication abilities to build and maintain trust with customers.
Passion for delivering exceptional service experiences.
Ability to manage multiple tasks and prioritization skills to manage diverse tasks effectively.
Proven experience in creating and optimizing service processes.
Proficiency in data analysis to inform decisions and improve outcomes.

Why join us?

At Wise, we provide digital solutions and services that empower our clients to excel in business operations. Our team of 160+ professionals in Reykjavík and Akureyri thrives in a family-friendly, diverse, and dynamic work environment. We offer continuous professional development opportunities, a vibrant workplace culture, and a commitment to employee well-being.

Ready to lead the way?

If you are passionate about transforming service delivery and creating outstanding customer experiences, we´d love to hear from you.

For more information, please contact Helga Dagný Bjarnadóttir - helgad@wise.is
Applications are accepted until 3. December, 2024.

Advertisement published21. November 2024

Application deadline3. December 2024

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