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IT support specialist

We seek a skilled IT Support Specialist to join our team and play a vital role in maintaining and supporting our IT infrastructure. As the primary point of contact for all IT-related issues, you will collaborate with internal stakeholders to ensure smooth technical operations. If you have a strong technical background and exceptional problem-solving skills, this opportunity could be the perfect fit for you.

Helstu verkefni og ábyrgð
  • Provide first-line support for hardware, software, network, and system issues for employees and clients including equipment maintenance.
  • Troubleshoot and resolve technical problems in a timely manner via in-person, email, phone, or remote support.
  • Access control management in Active directory for onboarding of new employees.
  • Perform routine maintenance on IT systems, ensuring all hardware and software are up-to-date and functioning optimally.
  • Assist in training staff on IT best practices and use of company systems.
  • Maintain accurate records of issues, resolutions, and IT assets using the company’s ticketing system.
  • Work with other IT team members to support large-scale projects, upgrades, and deployments.
  • Monitor and enforce IT security protocols, ensuring compliance with company policies.
  • Other tasks as needed
Menntunar- og hæfniskröfur
  • Bachelor’s degree in IT or equivalent; relevant certifications (e.g., CompTIA A+, Network+, CCNA) preferred.
  • 3+ years of IT support experience, ideally in the transportation or airline industry.
  • Proficiency in operating systems (Windows, Linux, macOS), networking, hardware support, ticketing systems and productivity software (e.g., Microsoft Office 365).
  • Experience in supporting cloud platforms such as Azure.
  • Strong problem-solving skills with the ability to communicate effectively and collaborate within a team environment.
  • Excellent spoken and written skills in English.
  • Flexibility for shift work and willingness to travel occasionally as required.
Advertisement published8. January 2025
Application deadline22. January 2025
Language skills
EnglishEnglish
Required
Expert
Location
Suðurlandsbraut 14, 108 Reykjavík
Type of work
Skills
PathCreated with Sketch.AzurePathCreated with Sketch.CompTIA Network+PathCreated with Sketch.LinuxPathCreated with Sketch.Mac OSPathCreated with Sketch.IT project managementPathCreated with Sketch.Windows
Professions
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