Engineering Manager

Support and develop the team

• Hire, mentor and grow infrastructure engineers through regular 1:1s, feedback and career conversations.
• Balance the team’s priorities across platform work, requests from game teams, operational load and technical debt.
• Plan together with product owners and other engineering leads.

Look after reliability

• Shape our incident process: on-call, escalation, alerting and blameless postmortems.
• Set clear change management practices for deployment reviews, maintenance windows and rollback plans.
• Define and track SLIs and SLOs for core services, and use them to guide priorities.

Care for the platform

• Guide architecture across our datacenter and AWS environments, and how traffic flows between them.
• Oversee the hardware lifecycle, from procurement and bare-metal provisioning to firmware and OS updates and decommissioning.
• Be responsible for network design and security across both environments, from Cisco routers and firewalls to VPCs, Transit Gateways and access controls.
• Encourage automation in provisioning, configuration, CI/CD and observability to reduce toil for the team.

Manage the budget

• Plan and forecast cloud and on-premise infrastructure spend as the game grows.
• Work with our cloud, datacenter, CDN and tooling vendors on relationships and contracts.
• Find cost savings without compromising reliability.

• A degree in computer science or a related field, or equivalent practical experience.
• 8+ years in infrastructure, systems, site reliability or distributed systems engineering.
• 2+ years managing engineers, including hiring and performance conversations.
• A good understanding of distributed systems, including message queues, service discovery, consistency and failure modes, and how to troubleshoot them in production.
• Experience with physical datacenter hardware: bare-metal provisioning, server and storage lifecycle, and working with colocation providers.
• Cloud experience, especially in networking and security (VPCs, Transit Gateways, routing, security groups), and running services at scale.
• Solid networking fundamentals: TCP/IP, BGP, VLANs, firewalls and router configuration.
• Experience with incident response and with building on-call and postmortem practices.
• Comfort reading and reviewing code in Golang or Python.
• Experience planning or forecasting an infrastructure budget.
• Clear written and spoken English, from design docs to tradeoff analyses, and experience collaborating on complex projects with many stakeholders, including leadership.

Nice to have

• Experience with any of the tools in our stack, or with bare-metal tools like Tinkerbell.
• Observability tooling such as OpenTelemetry, Prometheus, Grafana or Honeycomb.
• A background in game services or other low-latency, high-concurrency systems.
• Experience with hybrid on-premise and cloud environments, or migrations between them.

• The chance to work on EVE Online with talented, ambitious colleagues.
• A multicultural workplace that encourages growth and new ideas.
• Dual-monitor workstation and a flexible work environment.
• An active fun division that hosts regular events.
• A canteen with weekly breakfast and lunch menus, plus drinks and snacks.
• Discretionary quarterly and annual. performance sharing plan.
• Annual sports grant.
• Mobile phone and mobile plan.
• Home internet.
• Conditional monthly transportation grant.
• Free on-site doctor and other on-site. services at a discount.
• Relocation package.