Customer Success Manager

Origo hf. Borgartún 37, 105 Reykjavík


Origo is looking for a passionate customer success manager to join our travel technology team in Reykjavik.

Your responsibilities will include:

  • Onboarding new clients and set up new accounts 
  • Provide end-user support via chat, phone and email with a customer-centric mindset 
  • Produce support materials for customers both in text, images and videos 
  • Deliver demos of our solutions to potential new customers both in person and via webinars 
  • Provide training and support for the first level support helpdesk at Origo 
  • Troubleshoot issues reported by customers, provide solutions and/or facilitate problem solving between end-users and development teams 
  • Be proactive in customer outreach and make sure our customers feel well looked after 
  • Participate in tradeshows and conferences where our products are presented 


Required skills:

  • Diploma or bachelor’s degree in a subject that benefits the role 
  • Experience working with car rental booking systems and/or hotel PMS is required 
  • Understanding of fundamentals of reservation management and accounting 
  • A fast learner and organized and disciplined work ethic 
  • Excellent communication and teamwork skills 
  • Fluent in spoken and written English and Icelandic


We encourage both women and men to apply for the job.

At Origo we have a powerful group of people - our values are Combined Strength - Professional audacity - Servicing vision

All applications and inquiries will be treated as confidential and all applications will be answered. For more information, contact the Human Resource Department.

Umsóknarfrestur:

06.12.2018

Auglýsing stofnuð:

04.12.2018

Staðsetning:

Borgartún 37, 105 Reykjavík

Starfstegund:

Fullt starf


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